SOUTH POINT RETURN-TO-RES ONLINE BOOKING APPLICATIONS OPEN ON MONDAY, 08 JUNE 2020
FOR IMMEDIATE RELEASE: 06 JUNE 2020
Dear student,
As SA moved into Level 3 from 01 June 2020, SouthPoint and the universities are gearing up for the return of students to contact learning and residential living. SouthPoint will take a phased approach with students returning to its residences, which will reopen to selected students from 8am on Monday, 15 June 2020.
Returns will be managed through SouthPoint’s online application portal, with the process as follows:
- MEET THE CRITERIA: Under Level 3, and as outlined by the Minister of Higher Education, Dr Blade Nzimande, only students who meet specific criteria will be able to return. Criteria to meet prior to applying on the portal:
- Students who are in the final year of their programmes, scheduled to graduate in 2020; or
- Final year students who require access to labs, tech equipment, data and connectivity; or
- Health Science students in all years of study who require clinical training; or
- Post-Grad students who require lab and tech equipment; or
- Vulnerable students who face extreme difficulties in their home learning environments (e.g. those who don’t have reliable access to Wi-Fi or connectivity; those who live in unsafe or overcrowded environments; those whose home facilities are not conducive to studying; those whose family dynamics have a negative impact on your ability to study).
- USE THE ONLINE APPLICATION PORTAL, WHICH OPENS AT MIDNIGHT ON MON, 08 JUNE 2020:
If you meet the above criteria, then log on to https://intake.staysouthpoint.co.za ) and fill in
the health screening survey. Please note that the online health screening is compulsory. - MAKE SURE YOUR ACCOUNT IS UP-TO-DATE: Only students whose accounts are up-to-date
will be allowed to return. - AWAIT YOUR CONFIRMATION FROM SOUTHPOINT: Please note that you will not be able
to return to residence until you receive an official confirmation communication from SouthPoint. Please note that no walk-ins will be accepted and that all students’ biometrics have been deactivated as a health and safety precaution – you will not have access to your building without completing this process.
If you have any further queries or concerns around the return process, or your account, please contact admin@staysouthpoint.co.za (please note that this email address is only monitored during standard
office working hours, so there may be a delay in our response to after-hours queries).
Stay safe,
SouthPoint
Marema
Cool
Lethabo
When I go through the cleaning questionaire it does nt want to go through
Nkosi
I’m having the same issue.
South Point
Hi Nkosi,
What issues are you experiencing we would be happy to assist you?
Akhona Magagula
So for us to be able to fetch our study materials that we left at res we also have to apply for moving back in? Even though we don’t want to move back in?
South Point
Hi Akhona – there is no distinction between the two. Both requests will require pre-screening, clearance, temperature screening and biometric access – therefore the application process remains the same.
Lihle
Where do I find the link for the cleaning questionnaire?
South Point
Hi Lihle – this is available on the portal http://intake.staysouthpoint.co.za. Kindly consider using a different browser should you have issues accessing this form.
Dineo
Hi
Where can I apply for the travel permit?i need to get my study material and clothes.
South Point
Hi Dineo – you can apply via our online onboarding portal: http://intake.staysouthpoint.co.za. Should your travel provider require additional documentation, kindly consult your institution using your South Point-issued letter of confirmation.
Onele
Me also when I go to the cleaning questionnaire it doesn’t want go through or proceed
Please help
South Point
Hi – kindly reattempt using a different web browser.
Asemahle
Hello SP , when i want to go through the cleaning questions i doesn’t want to go through…i need help
South Point
Hi Asemahle – kindly try to use a different browser.
Sally
Hi Lethabo. I was having the same issue and I tried with a different browser, which worked.
Hlela
I’m nsfas funded final year sudent my status first was saying “Awaiting Facilities Clearance” then changed to “Account in arrears”
South Point
Hi Hlela – please note that your institution has not yet approved the return-of-students to residences. Once approved, your application status should change. Kindly await formal communication from your institution.
Ernest
SP wants us to upload the statement. For NSFAS UP students, UP normally pays towards the end of June if not July. It pays the debt quarterly. So we are all in areas because of that. Can we be considered.
South Point
Hi Ernest – kindly proceed with your application. NSFAS students should be cleared for online boarding.
Siyabonga
Well I have been having issues with paying rent it says “merchant locked in with different institution 105-5” though am using the code 912229
South Point
Hi there Siyabonga – we are currently awaiting a merchant code for your institution. Be sure to keep an eye on social media platforms for updates.
Syabonga
Ohk thank you and how are we doing the SOUTH POINT RETURN-TO-RES ONLINE BOOKING Applications cz I ddnt get the link and the one that is there it for screening
South Point
Hi Siyabonga,
Please see link here:https://intake.staysouthpoint.co.za
Thanks,
Regards.
SP
Phozisa
I am also one of those students that come from vulnerable places and i got no access to wifi at home. Also my home is not the best place/environment to study like the provisions were made for me at Southpoint.
By this comment i appeal for a permit to return to residence.
South Point
Hi Phozisa – please proceed via the portal at http://intake.staysouthpoint.co.za and upload your motivational letter/reasoning where an “Institutional Letter” is required.
Thembela
Hope you guys are well and safe
I did do the online application and I have been sending emails but I haven’t gotten any response. Studying home is hard and network is a problem. Please help!
South Point
Hi Thembela – we have escalated your request. You should obtain feedback by Friday.
Phozisa
I have already filled in the online application but my only problem is I couldn’t send the Motivational letter/reasoning where an “institution letter” is required how can I fix that can I send an email. I am one the vulnerable students.
Philasande Mninwa
How Can I reset my ID number because the system keeps on rejecting When I use emergency application plz help I am one of varnarable students
South Point
Hi Philasande, kindly email a copy of your ID and enlist your room number and building name to admin@staysouthpoint.co.za. We have this corrected for you.
Sibabini Tshandu
I’ve been waiting for the confirmation letter from res but still no response.
I’m in the Design Faculty and I left all my working material in my room.
South Point
Hi Sibabini – kindly visit http://intake.staysouthpoint.co.za and upload your institutional letter in the space provided once obtained. Please note for head-lease students (CPUT, SMU & MUT) you would need to consult your Res Coordinator/Housing Office first.
Marema
Y’all don’t care about your tenants. We have exams on the 10th for heaven sake but you want us to come on the 15th, why?
spadmin
Hi Marema,
Please proceed to the online portal to fill in your application, we will communicate back to you once that has happened.
Regards,
SouthPoint
Siyabonga
Well I have been trying to pay rent and been failing because it keeps on saying “merchant locked in with different institution 105-5” though am using 912229
South Point
Hi Siyabonga,
We are currently waiting for the updated merchant code once received we will ensure to publish this on all our social media platforms and also our website.
Thanks.
Regards,
SP
Skenjana Luxolo
I am also one of those students that come from vulnerable places and i got no access to wifi at home. Also my home is not the best place/environment to study like the provisions were made for me at Southpoint.
By this comment i appeal for a permit to return to residence.
South Point
We understand. Kindly visit our online portal: http://intake.staysouthpoint.co.za to apply for return-to-res.
Onwaba
Hey SP, I’ve filled my application long time ago, I would like to know when will the administrators get in touch with me as I got the response that I’ve submitted my application ?. But the problem I couldn’t send motivational letter and I’m one of vulnerable students
South Point
Hi Onwaba – your institution has not authorised the return of students as yet. We are therefore awaiting communication from your institution before authorising applications for your region.
Aaliyah Nkwezane
I left my lease at res so I don’t know my SP reference number
spadmin
Hi Aaliyah,
Your reference number is not required, you can use your ID number to continue.
Regards,
SouthPoint
Julia
How do we apply to return
South Point
Hi Julia,
If you meet the above criteria, then log on to https://intake.staysouthpoint.co.za ) and fill in the health screening survey. Please note that online health screening is compulsory.
Thanks
Regards,
SP
Sarah
I have applied but I haven’t received any feedback from you guys, this is a serious issue, it’s very hard to study at home, the place is overcrowded, not study friendly and the network is very very bad
South Point
Hi Sarah – kindly remain patient. Our Admin Team should get in touch with you during work hours to finalise your application.
K Modisa
Does this application apply to tenants living in apartments in Peppermint Place, Auckland House, etc?
South Point
Hi – yes, all South Point tenants will need to apply via this portal for screening & cleaning respectively.
Zinhle
Can I come and clean my room
Asiphile
Hey… If you don’t have your lease with you is there another way we can get the SP reference number or that part can be skipped?
South Point
Hi – you are welcome to leave the reference number field blank in order to proceed using solely your ID number.
Sarah
I have been trying to apply but it keeps on leading to me the confirmation of details, and I got an email saying the questionnaire has expired, I’m confused.
Please assist!!
South Point
Hi Sarah,
Please send us your ID number so we can check on our side.
Tisetso
i lost my phone couldn’t do a sim swap..i want to update my contact details. been emailing admin..how will i receive my confirmation message? via email cus i don’t have my old number
South Point
Hi Tisetso,
Is your e-mail address still the same? You can receive your confirmation message there.
Thabane
Thank you for th heads up,
What if my money was allocated from the fundi card, but due t Lockdown we closed without fixing a fundi card and a pin
And i want to get back to ressss
spadmin
Hi Thabane,
You will need to have this resolved before coming back. The fundi team will be able to assist you if you reach out to them.
Regards,
SouthPoint
Michael
How do one get the SP reference if your not having ur lease with you?
spadmin
Hi Michael,
In order to do the online onboarding, the reference number is not a compulsory field.
Regards,
SouthPoint
Tshepiso
Okay fine
Buko
1st years are not allowed to come back??
spadmin
Hi Buko,
Only if you fall within the category of vulnerable students will you be able to come back.
Regards,
South Point.
Kamogelo
I am a final year student at wits and I did go through the application but I did not get granted to return to res as I need a medical certificate to prove that I’m negative for covid. Probably because I marked that I have difficulty with breathing and that is only because I am asthmatic and I tend to get difficulty of breathing during the cold season. I cannot afford to go test for covid as it is expensive, so what do i need to do to be granted access to return to res and I am not in a study friendly environment
LINDIWE
How do one get reference number from the lease because i left it at at res
spadmin
Hi Lindiwe,
The application does not require the use of a reference number, you can just input your ID number.
Regards,
SouthPoint
Vutomi arone Chavalala
So Students who are doing Inservice training are allowed to come back right.
spadmin
Hi Vutomi,
Yes, please apply via the portal
Regards,
SouthPoint
Mfundo
Hello I’m unable to pay my rent when I’m done filling my details it says “Merchant locked in with different institution” it’s been weeks now…what can I do to pay my rent?
spadmin
Hi Mfundo,
Please proceed with your application on the portal and we will assist within the platform
Regards,
SouthPoint
Dominant_kay
What should one bring in to serve as a prove of to have met the required criteria?
spadmin
Hi Dominant_kay
No need to bring something, as long as you meet the criteria.
Regards,
SouthPoint
Mfanelo
My status says return date scheduled but I haven’t received a confirmation nor an email from South Point
South Point
Hi Mfanelo – your confirmation letter has been emailed to you.
Sazi
How do you guys expect us to have medical certificates.? No mobile clinics were brought to us for testing and the private sectors are expensive. I went to the portal to sign up to come back, but tmgot stick on the medical certificate
spadmin
Hi Sazi,
Just to clarify, the medical certificate can be from your family doctor or even the local clinic confirming that you are cleared and no need for further testing.
This is easily accessible and will not require you to test for Covid-19
Regards,
SouthPoint
Lethabo
when I try applying through the cleaning questionnaire it doesnt submit the application .Please help
Anele
Hi, yesterday I applied for the emergency intake but I have not received feedback. Please help, I am opening on Monday. I was planning to move back in tomorrow afternoon.
spadmin
Hi Anele,
We are not processing any students on the weekend, we will start processing from Monday. Please also email our support team on admin@staysouthpoint.co.za to assist with your query.
Regards,
SouthPoint
Asemahle
Dear SP i still have a problem in cleaning questions it does want to go through i tried to use different browser webs but still it doesnt work…what should i do? Please help
Rose
Hi, yesterday I applied for the emergency intake but I have not received feedback. Any idea when will I receive feedback?
spadmin
Hi Rose,
Feedback will be given to tenants that have applied during the course of the week.
Regards,
SouthPoint
Naledi
Does this also apply to 1 biccard tenants?
spadmin
Hi Naledi,
All tenants need to go through the portal, even residential tenants.
Regards,
SouthPoint
Sifiso
I don’t understand the meaning of “up-to date”
So let me say I’ve paid until May, does that mean my account is not up- to date
Thnak you
spadmin
Hi Sifiso,
Up to date means you will have made payment until June. Please login to our portal, and proceed to complete your online application. Through the application, you will see what the status of your account is?
Regards,
SouthPoint
Nape
How are students who fall under Vulnerable category be identified?
spadmin
Hi Nape,
We have set out the criteria on our FAQs, please read this article https://blog.staysouthpoint.co.za/southpoint-faqs/
Regards,
SouthPoint
Kabeya
would it be possible to pay rents for the month of April May and June in installments because it would be complicated to pay them all directly, maybe i can already pay for April and May first and June and July after
spadmin
Hi Kabeya,
you are able to make payment arrangements with us, this is possible. Please apply via the online portal.
Regards,
SouthPoint
Setlaboshego
What do we need to have when coming back , a permit and what?
spadmin
Hi Setlaboshego,
When coming back to SouthPoint, you will need to have received confirmation that you are able to come from us. If travelling across province, you can request a permit from your University.
Regards,
SouthPoint
Julia
My account is not up to date and I’m sponsored by nsfas what should I do? As I don’t know how to reach out to them, and also can’t I return to Res and SP will deal with nsfas?
spadmin
Hi Julia,
Which institution are you studying at? We can assist you with reaching out to the Nsfas office, please also apply via the portal.
Regards,
SouthPoint
Melody
Hi
The application portal is requesting that I provide proof of payment because my account is in arrears for the June rent alone and I am a 3rd year Wits NSFAS student.
South Point
Hi Melody,
We are able to update that information on our side. Please kindly provide us with your ID number or reference number if you can.
kimo
I’m opening on the 8th of june, I’d like to know if I’ll be allowed to come back to sp
spadmin
Hi Kimo,
Please do apply via the portal first so that we have your application, please attach letter from your university there. Once your application has been completed, email our support team to advise that you have made an application and need to come back a bit earlier.
Regards,
SouthPoint
Julia
I study at wits, thanks
Samantha
I’m one of the vulnerable students. I am a first year student.My account is not up-to-date and I’m looking forward to fit this matter as soon as i get back to Res. I will only get Fundi card on campus. So what should i do?
I’m i suppose to stay home until level 1 of lockdown without studying?Or should i wait until level 1 to fix my account?
spadmin
Hi Samantha,
You can still apply via the portal and our team will get in touch with you on how to resolve the issue.
Regards,
SouthPoint
Buhle
My problem is the account part my Basary is paying on the 20th what can I do?
spadmin
Hi Buhle,
Please proceed and apply via the portal, we will communicate with you once we have received your application.
Regards,
South Point
Nthabiseng
How do you know that your account is up to date?
And where do you check that ?
spadmin
Hi Nthabiseng,
If you are not sure whether it’s up to date, you can still apply via the portal and you will immediately see as you proceed with your application. If not up to date, our team will get in touch with you.
Regards,
South Point
JEROME
I am hereby experience poor Network connection since the lock down has started. I would to return so I can continue studying like other students.
Student number 219040621
spadmin
Hi Jerome,
You will need to apply for your return via the portal. Please proceed with an application by tomorrow.
Regards,
SouthPoint
Ndivhuho
What about Uj nsfas students who haven’t received their accommodation allowance? Will they be able to return or not even if they fall under the criteria
Bridget
I’m a student at WITS and rely on NSFAS, my accommodation has only been paid up to May. Is my account regarded as not up-to date ?
South Point
This should reflect on our side.
Bridget
I’m a student at WITS and rely on NSFAS, my accommodation has only been paid up to May. Is my account regarded as not up-to date ?
South Point
Hi Bridget – this should reflect on our side. Kindly proceed to our portal on intake.staysouthpoint.co.za should you wish to return.
Bridget
If so then what I’m I supposed to do because I need to return to res.
South Point
Kindly visit our online portal: http://intake.staysouthpoint.co.za to apply for return-to-res.
Thato
Hi,I’m currently upgrading at star school(grade12 exam rewrite),and its opening soon,I want to know if I meet the criteria and what do I need to do to come back
South Point
Hi – kindly consider applying for Level 3 return-to-res as a vulnerable student. You can apply at http://intake.staysouthpoint.co.za/.
Jenny
Wits nsfas students whose accounts are in arrears wont be allowed back until the accounts are paid ??
South Point
Hi Jenny – we have corrected this.
Mosima
Hi
I am a final year student at uj and I meet some of the criteria like vulnerable student but I didn’t get any letter from the institution. I tried skipping that part but it doesn’t wanna skip. Does it mean I won’t be able to return to my resident?
South Point
Hi Mosima – kindly replace this section with a letter of motivation/reasoning stating that you are vulnerable and unable to study at home.
Nompumelelo
Hi I wanted to apply to come back to res then I noticed that you need the reference number which is in the Lease, unfortunately my lease is in my res room.
What should I do. Because I truly need to come back.
South Point
Hi Nompumelelo – kindly proceed using you ID number.
Ayanda
Hi
I’m trying to complete the cleaning questionnaire but my sumbit button at the end seems to not be going through…What am I doing wrong?
Thanks
South Point
Hi Ayanda – kindly reattempt to complete using a different browser.
South Point
Hi – kindly consider using a different browser.
Xolile
I don’t understand why I still owe SP altho I paid the money I owe last week, can this issue be fixed because I wanna go back to res and it seems like it won’t be possible if my account is still in arrears
South Point
Hi Xolile,
Please send your proof of payment to admin@staysouthpoint.co.za.
Thanks.
Regards,
SP
Neo
Are Nsfas students eligible to return to res if they meet the requirements, but their accounts are not up to date?
South Point
Hi Neo,
Yes, they are. Are you part of the students that meet the criteria to return to res?
Kris
I am student from PE and im funded by nsfas,when I try to apply it says my account has arrears..i don’t understand how.
South Point
Hi Kris,
Please note that Port Elizabeth’s communication will come directly from your institution.
Thanks.
Regards,
SP
Lethabo
When i am applying it doesn’t go through when it gets to the cleaning questionnaire
Lethabo
I am funded my Nsfas and my account is not up to date and I fall under the vulnerable students .I am a Wits student please help
Nare
Why does it say I failed screening.. I need to go back to res because I’m writing on the 19th..
South Point
Hi Nare,
It is possible that you may have answered yes to a certain question that affects your application. Are you able to get us a medical certificate?
Sibulele
Where exactly do I apply? Which Portal is this that I am supposed to apply to?
South Point
Hi Sibulele,
If you meet the above criteria, then log on to https://intake.staysouthpoint.co.za ) and fill in the health screening survey. Please note that online health screening is compulsory.
Thanks.
Regards,
SP
Sthakasile
Hello
I am experiencing difficulties. It’s says I have failed the screening questionnaire. What does this mean?
South Point
Hi Sthakasile – please provide us with medical letter of clearance obtainable at your local doctor, nearest pharmacy or health-store (such as Dischem) stating that you do not embody any COVID-related symptoms.
The document uploaded is unrelated to COVID-symptoms and bears no letterhead or contact information. You can email admin@staysouthpoint.co.za stating that you would like to submit a different medical document or consider waiting for 14-days for screening to expire and reattempt.
Mahlako
Where do i apply to return to res?
South Point
Hi Mahlako,
If you meet the above criteria, then log on to https://intake.staysouthpoint.co.za ) and fill in the health screening survey. Please note that online health screening is compulsory.
Thanks.
Regards,
SP
Mahlako
Where do we find the link to apply
South Point
Hi Mahlako,
Please see link here:https://intake.staysouthpoint.co.za
Thanks.
Regards,
SP
Nqobizitha
Good day
I would love to receive the returning back to Res Application link because l am finding it hard to get it. Thank You
South Point
Hi Nqobizitha,
If you meet the above criteria, then log on to https://intake.staysouthpoint.co.za ) and fill in the health screening survey. Please note that online health screening is compulsory.
Thanks.
Regards,
SP
Ayanda
Who here managed to submit successfully ?
Admin please assist me I still cant submit my survey.
South Point
Hi Ayanda – what seems to be the issue? Kindly email admin@staysouthpoint.co.za with a screenshot for our Admin Team to be in touch.
Faith
How do I apply?
South Point
Hi Faith,
If you meet the above criteria, then log on to https://intake.staysouthpoint.co.za ) and fill in the health screening survey. Please note that online health screening is compulsory.
Thanks.
Regards,
SP
Mzamo Madikizela
Hi can I please have the link to apply for returning to residences
South Point
Hi Mzamo,
If you meet the above criteria, then log on to https://intake.staysouthpoint.co.za ) and fill in the health screening survey. Please note that online health screening is compulsory.
Alizwe
One the portal I wrote my ID number but it kept on saying it was wrong. What do I do ? I need help
South Point
Hi there Alizwe – we will email you the details appearing on our system and ask that our Admin Team have this corrected for you.
Vuyo
Do everyone need a permit from University to be allowed to come back to South point ?
Vuyo
And what if the University does not respond and give us permit ? That means we won’t be allowed to enter South Point ?
South Point
Hi – kindly check the criteria at https://blog.staysouthpoint.co.za/southpoint-faqs/ to determine whether you are eligible to return. Should you wish to proceed as a “vulnerable student” – kindly provide a letter of motivation/reasoning in the fields provided.
Sharmain
How am I going to get a medical certificate if I’m at the rural areas and the clinic is closed
South Point
Hi Sharmain,
Do you have clicks store nearby? They can be able to assist you with a medical certificate.
Zinhle Masuku
Now that we at stage 3 can I return to my res because studying at home is really difficult. I do not have a proper quiet space to study and I have internet network problems too. That makes my studying really difficult
South Point
Hi Zinhle,
If you meet the above criteria, then log on to https://intake.staysouthpoint.co.za ) and fill in the health screening survey. Please note that online health screening is compulsory.
Thanks
Regards,
SP
Thabane
My application juh submitted when i answered th screening, but i did not submit any health certificate and i did see any field of motivation of vulnerable students
What should i do because application has submitted 😕
Masibulele
Do we need to get an email from school in order to get the permit so we can return to South Point ?
spadmin
Hi Masibulele,
If you are travelling from one province to another in order to come back then a permit will be required.
Regards,
SouthPoint
Tee
My status says “account in arrears”. Does it mean I have to pay the amount stipulated before I can be allowed back to res?
spadmin
Hi Thandazo,
You will need to send through a request to our customer support team at admin@staysouthpoint.co.za for them to assist with looking into your account.
Regards,
SouthPoint
Lethabo
Am staying in a very poor environment wich is over crowded.Also can’t have access to internet due to bad connectivity.
spadmin
Hi Lethabo,
Going through the portal and first doing the online screening is the only way to come to SouthPoint. Please note that you can do this from your phone.
Regards,
SouthPoint
Ayabukwa Mbali
Why won’t it go through when I try to confirm the cleaning questionnaire? I have been trying all day😒
spadmin
Hi Ayabukwa,
We see that the online screening questionnaire requires you to provide health clearance from a medical practitioner. This can be from your local clinic or doctor just to state that the symptons that you have are not Civid-19 related. Once you have this, you will need to come back to the portal, upload the document and proceed to finalize.
Regards,
SouthPoint
Mashaba
My status says return date schedule and I has been like that the whole but I haven’t received any confirmation email or SMS on this regard.
spadmin
Hi Mashaba,
Please login to the portal by following on this link, you will see that your scheduled return date is Monday, June 15th.
Regards,
SouthPoint
Mashaba
I have not yet received the res approval letter as of yet.
Ayabukwa Mbali
I have not gotten to that stage yet. I’m still on the cleaning questionnaire. It does not want to go through. Please fix your systems
South Point
Hi Ayabukwa – kindly please screenshot and email itsupport@staysouthpoint.co.za for our Tech Support team to investigate.
Thabane
I have applied, and my fees is up to date but i answered the screening process, but i ddn have any health certificate, now wen I’m logging to the portal it saying thank you for submitting application..
What will happen, I can’t afford not to come to ressss I’m writing exarmz and my home is just not that good we live in a space with many peopl😔
South Point
Hi Thabane – you have passed the online screening. Kindly remain patient for our Admin Team to approve your application. You should receive an SMS & email confirming the date of your return.
Olwethu
i’m a first year student and some of the material i need to study at res in PE. how can i go fetch them
South Point
Hi Olwethu,
In order for you to return and fetch things in your room, You’ll need to apply via our online application portal (log on to https://intake.staysouthpoint.co.za
Thanks.
Regards,
SP
Olwethu
i’m NSFAS funded work it says my account is in arrears and won’t allow me to continue with the application
Sinethemba
I have left my laptop and everything of mine to study now I am struggling to.
South Point
Hi – you can return under the criteria of a vulnerable student. Please continue to complete the application via our online portal at http://intake.staysouthpoint.co.za
Lwande
Hi,if you have passed the online screening test,do you still need to bring a medical certificate?
South Point
Hi Lwande – should have successfully completed online screening, you do not need a medical certificate. Kindly await a letter of confirmation confirming your return.
Jabu
Hi, may I please have someone send me an invoice/quotation of a sharing room at Blackburn building to send to my sponsor so they can pay up the balance. I have already emailed you since Friday to no success. Please assist as I’d like to sort this out before the commencement of my exams which is tomorrow
South Point
Hi – kindly email admin@staysouthpoint.co.za to request an invoice from our Admin Team. Our Administration staff will thereby be in contact.
Mologadi
I have received the SMS but not an email regarding my scheduled return date. Should I be worried or just wait for the email ?
South Point
Hi Mologadi – you should as well receive an email with a letter confirming your return. We will forward your letter to the email address provided to ensure that you are best assisted.
Siyabonga
Where do we really do the SOUTH POINT RETURN-TO-RES ONLINE BOOKING Applications cz I ddnt get the link
Mologadi
Thank you very much. I’ll be waiting for the email.
Lwa
Hi
I have received an email from South point that i am cleared to return to Res and my return date is scheduled,but my account is still in arrears,meaning i haven’t paid rent for June. Is it safe to return back to Res? should i contact nsfas? I don’t want to get there and then i am sent back home. I stay in Mpumalanga so i cannot afford that.
South Point
Hi Lwa,
Yes, you can safely return to reS since you are funded by Nsfas we will be able to update that on our system.
Light
Can you please the link to the application not all of us found it
South Point
Hi,
Please see link here:https://intake.staysouthpoint.co.za
Thapelo
I received the SMS for confirmation of clearance to return but not the email. Help.
South Point
Hi Thapelo,
Yes, this is the final stage of the application process. Provided that you have the emailed letter, you should be clear to return on the day stipulated.
Kindly do ensure that this is during work hours (8am – 5pm) as you would need to conduct a quick and instant health screening prior to occupying your building.
We look forward to your return!
Mbali
Does anyone knows how request a permit from wits?
South Point
Kindly get in touch with your academic department.
Anele
Hi, where can I check my application status, I applied on Friday but I haven’t received sms or email. Orientation is starting tomorrow, I need a place to stay. Bathong PLEASE!
South Point
Hi Anele,
Please send us your ID number so we can be able to check your application status.
Ndivhuho
How long should we wait to receive feedback because I applied during the weekend but I haven’t received anything yet.
Ndivhuho
What’s going to happen if you fall under the criteria of vulnerable students and submitted your application without attaching the motivational letter because some of us were not aware that it’s needed. Assist please
South Point
Our service agents should be touch, should we have any further questions concerning your application.
Mologadi
Do we need a permit from our university to get access to our buildings? I have received the SP confirmation letter.
South Point
Hi Mologadi – you may require a permit for interprovincial travel purposes. For access to your building, your confirmation letter is all that is needed.
Angie
Hiiii
I’m not sure what’s going on here but I’m being asked for a medical certificate to confirm that I’m covid free
Im not sure if it’s because I answered something incorrectly during the screening questions because I am okay
If I could please get help
South Point
Hi Angie. Kindly please consult your nearest medical practitioner for a physic health check or screening – this can be at a clinic, doctor, healthcare supermarket or pharmacy to validate that you would not have trouble breathing or adapting to the change in environment.
JIM
i have received a notification via SMS for approval but i have not received any email with a letter since yesterday until now
South Point
Hi Nathaniel – the letter of confirmation has been resent as per your request.
yolanda sogayayise
Im trying apply but everytime i enter my ID number it gets rejected
South Point
Hi Yolanda – kindly check your email, we have provided you with the relevant details in order to proceed.
Kamvalethu
I didn’t know that I have to submit a motivational letter and I have already sent my application, what can I do?
South Point
Hi Kamvalethu – kindly note that you cannot return with clearance from your institution. Please await confirmation from your institution regarding the opening of residences.
Thembela
Hi
I hope you guys are well and safe.
I have been sending emails but I haven’t gotten any response and I also did the online application.
Studying home is extremely hard and the connectivity issue is bad where I’m at. Please help !
South Point
Hi Thembela – we are currently processing your application. Kindly remain patient. You should obtain feedback by Friday.
Nonhlakanipho
Hi, is it only after I have payed the outstanding amount, then I will be considered to come back, because I’m currently having NSFAS issues.
South Point
Hi Nonhlakanipho – kindly email admin@staysouthpoint.co.za with proof/confirmation of funding.
Nyiko Chauke
Great content here.
spadmin
Thank you.
Regards,
SouthPoint
Ndivhuho
These people never reply to my queries and it’s urgent yhoo.
Ayabukwa
I have been trying to do the online screening since Monday but it won’t go through when I get to the cleaning questionnaire. Please help yoh
South Point
Hi Ayabukwa – kindly retry with a different browser.
Thabane
How can i review my status coz its been 2 weeks, when i check on that portal it’s showing me same thing which states dah “thank you for submitting” how can i know wats to expect, its been days now
South Point
Hi Thabane – kindly email admin@staysouthpoint.co.za for our Admin Team to review.
Thuli
I am using the Ekurkhuleni bursary. I can’t submitt my application because it keeps saying submitt proof of payment. I have been sending emails to you guys even forwarded the 1 from my bursary that they will make payment by 30 June but you guys are not responding
Thabane
If you passed the screening test. When am i suppose to get confirmation of returning back, it’s been days now. My exarmz are starting Monday and my only hope of connectivity is Southpoint whats happening 😕😞😞😭😭😭😭
Thabane
Can i get a response from my above query
Tshepang
Hi SP ,I am a final year student at wits…i applied to return to res on the 8th and i still haven’t got any response.
South Point
Hi – kindly email admin@staysouthpoint.co.za for assistance.
Nthabeleng
I’ve uploaded my proof of payment but I ain’t getting any response…also am wondering how to upload my motivational letter… because I’ve skipped the process…only did the screening test and cleaning?
South Point
Hi Nthabeleng – your application seems to be in order. We are to finalise your request to return. This should not take longer than two days.
Tshepi
I have applied for the emergency intake but still no response. And I have exams starting on Monday and I really need to get back to school. Its has been days now. When am I gonna get a response
South Point
Hi Tshepi – we will inquire that a service agent gets in touch with your concerning the amount due and the payment uploaded.
Nkcubeko
Hi what happens to students who fall under “vulnerable students”but we’re not aware that they have to upload a motivational letter, but completed their application without uploading the motivational letter
South Point
Hi Kamvalethu – kindly await clearance from your institution. One of our service agents will be in touch should we require any additional information.
Regards,
South Point
Nkcubeko
Hi what happens to students who fall under “vulnerable students”but we’re not aware that they have to upload a motivational letter, but completed their application without uploading the motivational letter
South Point
Hi Kamvalethu – kindly await clearance from your institution. One of our service agents will be in touch should we require any additional information.
Regards,
South Point
Khensani
I received a notification via sms for approval On Monday afternoon. But I have not received any email. May you kindly resend it
South Point
Hi Khensani – your application has been successful. Kindly check your email for lettered confirmation.
Masixole
Good day.
I’m having issue submitting the cleaning questionnaire. I did try using different browsere. Sent an email to the admin office SP days ago. But i still am struggling. What may be the issue?
South Point
Hi Masixole – kindly retry with an alternative browser.
Ndivhuho
I would like to know my application status and if there’s anything required. I would really appreciate it if I get assisted because I’m worried at this point.
Nontobeko
Is it possible for me to restart my application?
Megan
I received feedback saying I can come back on the 22nd but by that time most of my exam dates would have passed is it possible to come back earlier because coming after exams will no longer serve the purpose of writing and studying for exams in a conducive environment
South Point
Hi Megan – yes, this is possible. Kindly email admin@staysouthpoint.co.za with the date desired and proof of examination.
KAGISO
Good day I have tried to apply I’ve got a feedback saying I’m not declared to come back but there is a reflection on my status saying Awaiting for student’s action but I have paid for accommodation on the
South Point
Hi Kagiso – please relog into the portal and update your contact details.
Busisiwe
Is it necessary to return strictly on the given date or you can return even a few days after?
South Point
Hi Busisiwe – this is possible. Kindly do ensure that your return is within work hours (8am – 5pm) and no later than 3pm Monday – Friday. Our team would not be able to assist you outside of these hours.
Maria Motloung
I’m writing this comment with a heavy heart. Understanding all the standard procedures for applying for an emergency case intake .However, having experiencing so much difficulties in Studying from home. Constant quarrels, loadshedding and poor network coverage hinders me from studying effectively. Therefore, I’m pleading to be considered
I’m doing my third year @ wits.
South Point
Hi Maria – we understand. Kindly apply as a vulnerable student and upload a motivation letter where an institutional letter is required. To apply visit http://intake.staysouthpoint.co.za
Lebogang
Good day , I tried applying but it says that my account isn’t up to date, I paid for June , but I didn’t for the lockdown months because it was stated that we didn’t have to pay . Can I please get clarification
Zodwa
Hy I wanted to ask if I have been cleared to come back to southpoint and am local. Do I just need the otp and copy of the letter that I can return or is there something else I need. Thank you.
South Point
Hi Zodwa – you have been cleared to return. We will email you your confirmation letter for travel purposes.
Zodwa
Good afternoon, I also fal under the vulnerable students but I just applied but didn’t not write any motivational letter will I still be able to return. Thank you.
South Point
Hi Zodwa – you have been cleared to return. We will email you your confirmation letter for travel purposes.
Ntokozo Sibeko
I applied to return on Monday and I still haven’t received any feedback, I sent numerous emails to enquire none of which have been answered. I start writing exams on Monday and I urgently need answers because I live far far from Johannesburg and I can’t travel to and from Johannesburg to write exams!! Please answer my emails and give a way forward
Patience
hi
i’d like to know if it is possible to come back at a later date than you received because, it’s the middle of the month and interprovincial travel is expensive during this time… money is dololo
South Point
Hi Patience – this is doable, provided that you do not arrive on weekends, after-hours or public holidays.
Onwaba
Hey SP, I’ve submitted my application and waiting for the administrators to get back to me, and I’ve applied long time ago and I fall under vulnerable student…Should I wait?
Thato
I just paid rent and up to date,where and how can I send my proof of payment ,and is it possible to enter south point before 15 Jun
Kamvalethu
I applied Monday, my application has been saying “awaiting facilities…” , What is happening, I have been waiting for a response, I even called South point, emailed South point, but still nothing.😪😪😪😪
Sementa
I am a third year student and am in need of lab as i don’t have a laptop and i meet all the requirements but a haven’t received confirmation, what must i do
South Point
Hi Sementa – we are currently processing a list received from your institution. Once processed, your status should change.
Xabisa
Hi my application status was “waiting facilities clearance” then when looked now it says “screening expired” what does this mean and when are we going to get responses of our applications
Ayanda
Hi SP. I’m a student at Nelson Mandela University and I am using NSFAS. My application status says “account in arrears”. I fall under the vulnerable students category, I am behind with my school work, I really need to come back. I have already e-mailed the south point admin but I haven’t heard anything thus far. I don’t know what to do. Please help me.
South Point
Hi Ayanda – thanks for getting in touch. We are currently processing a list received from your institution. Your status should change once processed.
Ayanda
Hi Sorry. I’m a student at Nelson Mandela University and using NSFAS. My application status says “account in arrears”. I fall under the vulnerable students category. I have already e-mailed the south point admin team. I am behind with my school work. I don’t know what to do. Please help me.
South Point
Hi Ayanda – thanks for getting in touch. We are currently processing a list received from your institution. Your status should change once processed.
Ayanda
Hi SP. I am a student at Nelson Mandela University and NSFAS funded. My application status says “account in arrears”. I fall under the vulnerable students category. I have emailed the south point admin team but I have not received any response. I don’t know what to do. Please help me.
South Point
Hi Ayanda – thanks for getting in touch. We are currently processing a list received from your institution. Your status should change once processed.
Ayanda
Hi SP. I’m a student at NMU and funded by NSFAS. I fall under the vulnerable students category. My application status says “account in arrears”. I’ve sent an email to the south point admin team but I have not received any response. I am behind with my school work. I don’t know what to do. Please help me.
South Point
Hi Ayanda – thanks for getting in touch. We are currently processing a list received from your institution. Your status should change once processed.
Aviwe
Hi South Point, just received this message ” Hi,
Students that have received their permits from CPUT must complete the SouthPoint application before returning. Follow the link: https://bit.ly/2ADZC6R.
SP” but the link won’t go through. Please help me
South Point
Hi – kindly click here to view this communication.
Ayanda
Hi SP. I’ve been instructed by the south point admin team to upload on the portal the letter that my university has sent me allowing me to return for clearance. How do I do this when I’ve already sent my application?
Simamkele
Hi SP. I also fall under the vulnerable students but I just applied but did not write motivational letter. Will I still be able to return?
South Point
Hi Simamkele, yes – we will consider your application. Should we require any more info, one of our service agents will be in touch.
Werner
Thanks for the details!
Gugulethu
Hey. I was scheduled to return on the 15th but I only saw the letter today. Can I still return after the scheduled date?
South Point
Hi Gugulethu – feel free to return within seven (7) days. Should your application expire, feel free to reapply.
Sthakasile
Hello.
I was applying to come back to Res. It’s says I have failed the screening questionnaire. What does this mean?
Will I be able to go back to Res?
South Point
Hi Sthakasile – please provide us with medical letter of clearance obtainable at your local doctor, nearest pharmacy or health-store (such as Dischem) stating that you do not embody any COVID-related symptoms.
The document uploaded is unrelated to COVID-symptoms and bears no letterhead or contact information. You can email admin@staysouthpoint.co.za stating that you would like to submit a different medical document or consider waiting for 14-days for screening to expire and reattempt.
Innocentia
Hi. I was given a return date but was unable to return on that day and now I can’t seem to reapply for a new date. My status says return date scheduled. How do I get a new return date?
South Point
Hi Innocentia – feel free to reapply at a nearer time. This can only be done once your application expires. Should your application yet remain, you may proceed as is.
Masonwabe
Hellow.. I am struggling to proceed with booking for returning student, when I enter my ID number it says the details I entered are incorrect and it says this since last month
South Point
Hi Masonwabe, please email us your name, surname, building name & ID copy to admin@staysouthpoint.co.za. We will have a look at this.
Nkareng
I have a problem. I uploaded my medical report stating I am negative and I got a confirmation saying I failed the screening questionnaire. I am in dire need to get back to South point as I am struggling working at home. I couldn’t remember how I answered the questions. Is there any possible way?
South Point
Hi Nkareng – kindly logon to the portal once more and accept the TnCs.
Kamvaletu
Hi I got a message from South Point saying “why didn’t I return to res on the 30 June”, yes I did apply to go back but I never got a response
South Point
Hi Kamvalethu – please ensure that you meet the criteria to return based on your institutional requirements. Should you be cleared for your return by your institution, we can happily approve. Email admin@staysouthpoint.co.za once confirmed.
Kim
Hi. I got cleared to return to Res on the 29th of June but was unable to do so then. When i try to reapply it shows me details of my first application with a status “Return date scheduled”. Should i proceed to go to res or has my application expired? Please help me out.
South Point
Hi Kim – should you application status yet remain cleared for return, kindly feel free to return as instructed. Please do ensure that you do so within working hours and that you do have your confirmation letter/OTP available/on-hand.
Ahluma
Hi i hope you are well. I want to know if I want to return to SP Buildings during level 2 at this period, how do I apply for my return if there are any formalities to be followed.
South Point
Hi Ahluma – here’s how you can apply to return-to-res: https://www.youtube.com/watch?v=kDKFHGqG_4w
Note that for head-lease students (SMU, CPUT, MUT) – you would need to consult your Res Coordinator or Housing Office first, before submitting your return-to-res application.
Regards,
SP
Thakhani
Hi. I got cleared to return to campus during level 2. I am filling the application but got stuck on the proof of payment document because I’m using nsfas. What should I do?
South Point
Hi Thakhani – kindly visit intake.staysouthpoint.co.za to obtain your confirmation letter.
Regards,
SP