SouthPoint Return to Residence FAQs | 05 JUNE 2020

SouthPoint Return to Residence FAQs | 05 JUNE 2020

05 June 2020


We trust you’re remained safe and healthy during lockdown. We look forward to welcoming you back to SouthPoint. In the interest of the health and safety of all of our students, we kindly request that you follow our processes as outlined below:

MY RETURN

Q:  How do I return to my SouthPoint residence?
A:
 You’ll need to apply via our online application portal (log on to https://intake.staysouthpoint.co.za ), which will involve a health screening.
Please note the following important information:

  • Online screening is compulsory – and you’ll need to meet certain criteria.
  • No walk-ins will be accepted.
  • All students’ biometrics have been deactivated as a health and safety precaution and you will not have access to your building without completing this process.

Q: Why do I need to meet ‘certain criteria’?
A:
Under Level 3, and as outlined by the Minister of Higher Education, Dr Blade Nzimande, only students who meet specific criteria will be able to return.

  • Students who are in the final year of their programmes, scheduled to graduate in 2020; or
  • Final year students who require access to labs, tech equipment, data and connectivity; or
  • Health Science students in all years of study who require clinical training; or
  • Post-Grad students who require lab and tech equipment; or
  • Vulnerable students who face extreme difficulties in their home learning environments (e.g. those who don’t have reliable access to Wi-Fi or connectivity; those who live in unsafe or overcrowded environments; those whose home facilities are not conducive to studying; those whose family dynamics have a negative impact on your ability to study).

Q: What criteria do I need to meet?
A:
Criteria to meet prior to applying on the portal:

Q: When does the online application portal open?

A: Our online portal will accept applications from midnight, Monday, 08 June 2020. Please note that you will not be able to return to residence until you receive an official confirmation communication from SouthPoint, which should be provided within 24 to 36 hours from our receipt of your application. If you don’t hear back from us, please email admin@staysouthpoint.co.za or contact the SouthPoint call centre on 060-018-9901 during office hours (8am to 5pm, Monday to Friday).

Q: When can we move in?

A: SouthPoint’s operations will resume and its buildings will reopen for qualifying students who meet all criteria, from 8am on Monday, 15 June 2020.

Q: Is there any other qualifying criteria?

A: Make sure your account is up-to-date (through 30 June 2020). Only students whose accounts are up-to-date will be able to return, subject to meeting the other criteria outlined above.

MY ARRIVAL

Q: Once I’m approved, what’s the actual process to enter a SouthPoint building?
A: In the interests of health and safety, every student’s biometric has been deactivated. Before entering your residence, you’ll will first need to report to the SouthPoint office to perform the final step of your health screening, after which your biometric will be activated. You will then be able to enter your SouthPoint building once you complete the compulsory entry-screening process that includes:
1) MASK: Every person entering a SouthPoint building is required to wear a face mask.
No mask means no entry allowed.
2) TEMPERATURE: Every person entering a SouthPoint building is required to take a temperature reading. Individuals whose temperatures are 37.3 degrees Celsius and above will be denied access until we receive a COVID-19 clearance certificate from a registered health practitioner.
3) HEALTH SURVEY: Every person entering a SouthPoint building will be required to fill in a health assessment survey. Should the individual fail the health assessment, access will be immediately denied access until we receive a COVID-19 clearance certificate from a registered health practitioner.
4) SANITISE: Should the individual pass all tests stated above (i.e. mask is worn, temperature result is 37.3 degrees Celsius and/or below, health assessment passed), the individual will then proceed to the sanitisation station to sanitise their hands.

Q: How often is screening done?
A: Every time you enter the building, even if you enter multiple times a day.

Q: What happens if I don’t (or can’t) comply with the above?
A: You will be denied access to the building. And, should any person be found entering any SouthPoint building without having been screened prior to entry, such entry will be dealt with by the South African Police Services (SAPS) and the non-compliant individual may be charged in a court of law.

MY ACCOUNT

Q: Should I still pay rent for lockdown even though I was not living in the building?
Your rental contract is for the full 10-month period, from 1 February to 30 November. The April period largely coincided with the Easter holidays during which you would most likely not have been in occupation of your room in any case. SouthPoint did not deny access to rooms during the month of April (i.e. forcing students to return home) but rather suggested, from a health perspective, it would be better to do so. A number of students chose not to go home and remained in the buildings. During May, the country was under Government-prescribed Level 4 travel restrictions, which prevented your return to, and occupation of, the building and your room.

Also, please note that SouthPoint has fixed costs that it must pay including staff costs, municipal costs, Wi-Fi, etc., which makes it impossible for us to credit the rent for the period you were away.

Notwithstanding the above, SouthPoint is sympathetic and is committed to facilitating the balance of the academic year without any significant extra costs to your housing budget. At this point, it seems that the academic year is most likely going to extend past 30 November 2020 into December and probably January 2021. Looking ahead, SouthPoint will let students, subject to their rent having been paid for the full period from February to November, stay in their rooms for the extended academic year without charging rent for the December and/or January period if they are still attending classes and/or writing exams – effectively crediting two months’ rental against the period you weren’t in residence.  

Q: What should happen if I pay, or have already paid, rent in advance and will not occupy it until given the go ahead?
The same applies as above. Given the current uncertainty, there is currently no view to offer any discounts or refunds.

Q: What happens if my bursar or sponsor hasn’t paid?
A:
Please note that it remains your responsibility to ensure that your bursar or sponsor has made payment and that your account up-to-date to 30 June 2020.

MY HEALTH

Q: What are hygiene measures are being put in place for students since this pandemic will not be going away any time soon?
A: In line with best-practice health and safety protocols, we have a fortnightly building decontamination programme that is being implemented in all the regions. We are fogging all buildings, doing a deep-clean physical wipe-down and spraying Prosan Q to decontaminate.

Q: What other good-health measures is South Point taking?
A:
In the interest of the good health of its employees and clients, and to support of the Government’s effort to confront the COVID-19 pandemic, SouthPoint is taking a firm and proactive approach. We have implemented intensive training of our employees and are applying strict health management guidelines in our buildings. All SouthPoint employees, contractors and essential work-related visitors will go through the very same screening process as the students in all our buildings, including our head office and other properties. Employees, work-related visitors and suppliers will be required to wear masks at all times – and you’ll see we’ve installed COVID-19-required infrastructure (safety shields, hand sanitiser stations and social-distancing demarcations and signage, etc.) throughout all of our buildings.

Q: How will SouthPoint assist in providing students with further in-building guidance?
A:
SouthPoint has installed COVID-19 directional and social-distancing signage throughout the public spaces of its buildings. This will include – but is not limited to – the building entrance, lifts, communal kitchens, lobby areas, toilets and staircases. We ask that you adhere to the instructional signage. Please note that study rooms and entertainment rooms will remain closed until further notice.

Q: How can students assist the health management process?
A:
SouthPoint is in the process of developing a student-driven social distancing ambassador programme. We’ll be in touch regarding this opportunity via a separate communication.

Q: How can I protect myself from COVID-19?
A:
Wearing a mask, keeping your hands clean/sanitised and avoiding close contact with others at all times is your first form of defence. For more information, see https://sacoronavirus.co.za/

Q: What else can I do to minimise risk?
A:
Wash your hands often with soap and water for at least 20 seconds. Cover your cough or sneeze with a tissue and then throw the tissue in the trash. Stay at home when you are sick, except to get medical care. Avoid close contact with people who are sick. Avoid touching your eyes, nose and mouth. Clean and disinfect frequently touched objects and surfaces. For more information, see https://sacoronavirus.co.za/

Q: Must I really wear a face mask at all times, including in the building?
A:
Per Government regulations, you must wear a face mask from the moment you step out of your home (i.e. your room). You will need to wear a face mask in all public spaces, as you move through the buildings, streets, stores, restaurants and other public spaces. Please note this includes all spaces inside the building, any time you leave your room; failure to adhere will be in contravention of the amended house rules.

Q: I’m finding this scenario scary/confusing/stressful.
Where can I get support?

A:
For mental health tips to help you better manage these unusual times, see: https://sacoronavirus.co.za/2020/04/10/covid-19-lockdown-and-your-mental-health/

Q: Where do I get additional and reliable health information?
A:
Call the Department of Health’s 24-hour national Coronavirus Hotline Number: 0800 029 999. Or, WhatsApp ‘HI’ to 0600 123 456 to subscribe to the Department of Health’s free and easy-to-use WhatsApp service. Or visit: https://sacoronavirus.co.za/
Q: What happens if I show symptoms?
A: If you show any COVID-19 symptoms (see https://sacoronavirus.co.za/ ) you must immediately consult a medical practitioner. Should the medical practitioner refer you for a COVID-19 test, you will be required to self-isolate in your room until the test results are back. If you occupy a sharing room, your roommate will also need to self-isolate until your results are received back.

Q: What happens if I test positive for COVID-19?
A:
Should you test positive for COVID-19, you must immediately notify SouthPoint, either through your building manager, or by emailing admin@staysouthpoint.co.za, or contacting our call centre on 060-018-9901 – in order to receive treatment and to protect the health of staff and fellow students. You will then need to move to a quarantine site – it’s important to note that you will not be allowed to return to residence until you test negative.

MY ROOM

Q: What guarantee is there that my belongings in my room are secure as we have seen/heard of lootings at some university residences?
A: Throughout the lockdown, our buildings remained safe and were locked. All student belongings should remain safe, as there are no other parties who have access to our buildings.

Q: What happens if the power went off and my food spoiled?
A: SouthPoint will arrange cleaning of student fridges that may have been impacted by any power supply issues. As a contribution, we will also issue you with a per-fridge food-replacement grocery store voucher (the value of which will be confirmed at a later date).

Q: I share a room. How will I know my roommate will comply with health protocols?
A: All students who share a room will need to sign a roommate contract, specifically designed to provide peace of mind around any potential COVID-19 health and safety protocol issues. SouthPoint will provide you with the contract.

MY BUILDING

Q: Will all of SouthPoint’s services be operational?
A: Yes. All of SouthPoint’s services will be fully functional, including front-desk security, cleaning services, IT/Wi-Fi support and admin support – all operating under strict health and safety protocols.

Q: How will SouthPoint control its buildings?
A:
For access control purposes, only one entrance/exit door will be active, all other access doors/points will be locked and secured to prevent any unauthorised access to the building. All doors that have been locked for control purposes will contain notices indicating the reason for them being locked. Also, all students and SouthPoint staff and contractors must first report to the sanitisation station to sanitise their hands before proceeding into the building.

Q: What about the fire escapes?
A: Fire escapes will continue to be accessible (from the inside of the building) and compliant should an emergency occur.

Q: Will everyone be screened on arrival at the building?
A:
Every person who requires access to a SouthPoint building will undergo a thorough and comprehensive health screening before access is permitted. This is done to ensure, as far as possible, that no person who is COVID-19 positive (or who show symptoms of COVID-19) is allowed to gain access to the building. Such strict measures are implemented specifically to ensure the safety of all staff, students, tenants and visitors as well as to minimise the transmission of the virus. Please be patient while we practice our COVID-19 protocols – it’s for your health, and the health of others.

Q: How do I access the building from the parking?
A:
Students who park in/at our buildings must first report through reception. You will not be allowed to access the building directly from the parking.

MY SOUTH POINT LIFE

Q: Do SouthPoint’s house rules cover the COVID-19 scenario?
A:
SouthPoint’s house rules are being amended and updated to reflect our new reality.  The   protocols around COVID-19 management will be strictly enforced, with strict consequences, including lease terminations, for non-adherence.

Q: What can I do if I see other students or others who are not following COVID-19 health and safety protocols?
A:
Our RAs will help monitor adherence to COVID-19 health and safety protocols but if you see any students or others who are jeopardising your health, or the health of others, through non-compliance, please contact us. You can email: admin@staysouthpoint.co.za – or speak with your RA. Please note that we will respect your privacy and will not share the names of students who report in, if you’d prefer to remain anonymous.

Q: Will study rooms and entertainment rooms be open?
Unfortunately, not. COVID-19 is highly contagious. All public spaces will be closed until further notice. You’ll need to study and relax in isolation, maintaining strict social distancing – for your health and for the health of others.

Q: Will there be any SouthPoint or student events?
A: Unfortunately, all student life events – including exercise classes, private study groups and prayer groups – are not allowed, and are postponed until we resume events nationally, and under strict Government guidelines.

Q: Am I allowed to have visitors?
A:
No visitors will be allowed into SouthPoint buildings until further notice.

MY ADMIN

Q: How do I go about paying my rent?
A:
You can pay via EFT (Electronic Funds Transfer) if you are a private paying student. Fundi students can make payment via using the SouthPoint Merchant code 912229 (JHB) or 9026358 (PTA) (if you don’t have data or airtime, you can still pay via texting *134*87646).

Q: How do I update my contact details?
A: In order to update your contact details, please send an email to admin@staysouthpoint.co.za with the subject line “Update my contact details”.

Q: Can I terminate a lease?
A:  
Your account must be fully up-to-date, and you will be liable for an early termination penalty.Please send through an email to admin@staysouthpoint.co.za with a request to terminate and our team will call and take you through the process.

Q: What if I need to engage about a specific concern with a SouthPoint team member?
A:
We’ll be happy to assist, and advise that – rather than coming to a SouthPoint office – please log a support request by sending an email to admin@staysouthpoint.co.za and the appropriate South Point team member will respond to you.

Q: Where can I get the latest updates?
Please follow our official social media accounts and visit our blog for ongoing updates: blog.staysouthpoint.co.za

 (ends)







166 Comments

  • KA TEANE
    5th Jun 2020

    The criteria of settling your account even when you are funded by a bursur is discriminatory. There are student who are having difficulties with allocation of accommodation fees and the UJ NSFAS office is working on allocations as it was not reached for the past two months. It would be fair for management to let us access the building as our accommodation allowances are being processed.

    • South Point
      5th Jun 2020

      Hi. Kindly please consult your bursar regarding this.

    • Kamogelo
      5th Jun 2020

      Good evening,I am a final year student at wits.I did the online screening and marked that I have difficulty with breathing and it’s only because I’m chronic with asthma and it tends to affect me during winter, I cannot file in for the intake application because I do not have a medical certificate stating that I’m negative for covid. I cannot afford to go through the test as it is expensive, what do i do now because I need to return to res as I am in an environment that inhibits me from being productive academically?

        • Nolukhanyo Zibaya
          22nd Jun 2020

          I received an SMS last week with a link after seeing my name on the list of students permitted to go back but I could not open the link as it seemed as if it was removed
          I don’t know what it was for
          Then I received an email today at Noon with Return to Res Protocols but when I click on it, it’s says page not found
          I would regret to miss the date of Return.
          I received a call from South Point today but I missed it due to poor network and had no airtime to call back

          • South Point
            23rd Jun 2020

            Hi Nolukhanyo – yes, your screening had expired. We see that you have since redone this.

            We are currently processing your application. Kindly await clearance by end-of-week.

    • Lethabo
      5th Jun 2020

      Hey the Southpoint emergency intake requires reference number which Is on my lease and I left it in my room

  • Phakamile
    5th Jun 2020

    Thank you for an update.. What about students like me who don’t wanna go back to res but want to fetch my important things that I left there.. Where do I go?

    • South Point
      5th Jun 2020

      Hi – please note that the screening process is applicable to all tenants who wish to return/enter the building.

      There is no distiction between temporarily returning & returning to stay, as the risk posed remains the same. The process therefore remains the same in both events.

      • Nomfundo
        5th Jun 2020

        Hey
        So I don’t have my lesse with me and in order to apply for coming back I need the reference, what should I do

    • NE
      5th Jun 2020

      I’m a third year student but I’m on cross-curriculum, meaning I have fourth year (final year courses) which require access to labs. Am I also gonna be conisdered under the criteria?

      • South Point
        5th Jun 2020

        Please provide a letter from your institution or academic department – or apply for clearance as a “vulnerable student” should you have infrastructural difficulties working-from-home. You can upload a letter of motivation to support this and validate your request.

  • Nonceba
    5th Jun 2020

    So if I want to fetch my clothes can I also apply cos I have paid rent and need my warm clothes

    • South Point
      5th Jun 2020

      Hi – please note that the screening process is applicable to all tenants who wish to return/enter the building.

      There is no distinction between temporarily returning & returning to stay, as the risk posed remains the same. The process, therefore, remains the same in both events.

  • Curious
    5th Jun 2020

    I wanna know what will happen to those students who meet the criteria but haven’t paid for accommodation
    Not because they don’t want too but because they still patiently waiting for UJ to load their accommodation allowance

    • South Point
      5th Jun 2020

      Hi. Kindly please consult your bursar regarding this.

      • Khutso
        5th Jun 2020

        I am expected to start with my classes on the 8th June.where am I going to stay because you are only opening on the 15th

  • Wendy
    5th Jun 2020

    I’m a final year student who was planning on returning to res next week given that the first communique stated that we can apply to move in from the 08th.The move in date is disadvantageous to me and probably many other students as Wits students are starting with their June exams from the 10th of June. I was planning on coming in to res to get sufficient time to study and prepare for my exams because of the difficulties I face at home with regards to poor internet connectivity,i left some important notes at res and at home I don’t have a room to properly study.Please consider making move in date and change the date to when the student gets an approval to move in

    • South Point
      5th Jun 2020

      Hi – kindly attach a letter from your institution/proof concerning this & motivate your reason for early move-in, via the portal. Without this, we are unfortunately unable to assist you prior to the 15th.

  • Kabelo
    5th Jun 2020

    Thank you for the timely update

    But exams e.g at Wits begin on 10 june. Dont you think it defeats the purpose of fascilitating the exams by delaying entry to reaidences until 15 june?

    I pretty sure the minister would want that reviaited. And since wits has a new selection createria, one that is covering the wits accrediated private residences, How do you plan on integrating the two processes? Your and the wits one

    Regards

    • South Point
      5th Jun 2020

      Hi – kindly attach a letter from your institution/proof concerning this & motivate your reason for early move-in, via the portal. Without this, we are unfortunately unable to assist you prior to the 15th.

  • Magana LA
    5th Jun 2020

    I have paid rent.

    • South Point
      5th Jun 2020

      Great stuff, thanks. Be sure to email proof of payment to admin@staysouthpoint.co.za.

      • Sedi
        5th Jun 2020

        My account is in arreas and im a wits NSFAS student .what will happen if they don’t pay my rent before the 15th

        • South Point
          5th Jun 2020

          Hi. Kindly please consult your bursar regarding this. Should you have any further account queries, feel free to email admin@staysouthpoint.co.za for assistance.

  • Fezile
    5th Jun 2020

    Hi. How do I check that my account is up to date

  • Junior
    5th Jun 2020

    Wits reopens on the 8th but you want us to come on the 15th, and some of us start exams on the 10th. Why you being like this?

    • South Point
      5th Jun 2020

      Hi – kindly attach a letter from your institution/proof concerning this & motivate your reason for early move-in, via the portal. Without this, we are unfortunately unable to assist you prior to the 15th.

  • Felicia
    5th Jun 2020

    What about Post Grad students who are also doing their WIL as they have to come back since where they are doing their WIL is also open

    • South Point
      5th Jun 2020

      Hi – should you be considered vunerable / unable to work from home given the difficulties – feel free to apply and provide your letter of motivation where required.

  • Sithembiso
    5th Jun 2020

    Hi.If my bursary is accredited by South Point ,Do I still need to make sure my account is up to date although my bursary usually pays at the end of the year ?

    • South Point
      5th Jun 2020

      Hi. Kindly please consult your bursar regarding this. Any supporting documentation indicating this would be helpful upon submitting your application.

  • Kabelo
    5th Jun 2020

    Thank you for your effort on dealing with this matter

    Having said that, e.g Wits students will be starting with exams on 10th June whereas you will only allow students back from 15 June. Due to the urgent need for this solusion don’t you think your date (15 June) will sabotage the progress of the students you plan to eventually assist?

    And since wits has decided to have their own new selection and approval process for students that will return, including for every Wits accredited private accommodation. How do you plan to integrate their process with yours? I mean, first, are you aware of this?

    • South Point
      5th Jun 2020

      Hi – kindly attach a letter from your institution/proof concerning this & motivate your reason for early move-in, via the portal. Without this, we are unfortunately unable to assist you prior to the 15th.

  • Aubrey
    5th Jun 2020

    Hi so it seems I require my South Point reference number in order to apply for intake, but I left my lease back on my room at South Point. What do I do?

    • South Point
      5th Jun 2020

      Hi – feel free to leave this field blank should you not recall your lease reference number.

  • Sanitizer
    5th Jun 2020

    Uj nsfas haven’t given me accommodation money, will that affect me moving in ???

    • South Point
      5th Jun 2020

      Hi. Kindly please consult your bursar regarding this.

      • Jessica
        9th Jun 2020

        Hi I Got The SMS With An OTP That I Should Come Back But I Haven’t Yet Gotten An Email With All The Information. Should I Wait Or What.? Iam Asking Because Someone Got An OTP And Email At The Same Time

  • Adrianne
    5th Jun 2020

    Good day

    I’d just like to know why do we need to pay rent and we didn’t benefit any of your services because I can’t be paying for a service which I don’t benefit from
    Because covid-19 came unexpectedly so I feel it’s very unfair that you want us to pay.

    • South Point
      5th Jun 2020

      Hi – South Point is sympathetic and is committed to facilitating the balance of the academic year without any significant extra costs to your housing budget. At this point, it seems that the academic year is most likely going to extend past 30 November 2020 into December and probably January 2021. Looking ahead, South Point will let students, subject to their rent having been paid for the full period from February to November, stay in their rooms for the extended academic year without charging rent for the December and/or January period if they are still attending classes and/or writing exams – effectively crediting two months’ rental against the period you weren’t in residence.

  • Nomfundo
    5th Jun 2020

    Some of us have been trying to write emails to you guys, but you are not responding. How do we take full responsibility if our sponsors have not loaded money for accommodation from home? We have tried calling student finance,Fundi and Nsfas but we are not getting any responses. We have practicals starting on the 8th and we do not have places to stay

    • South Point
      5th Jun 2020

      Hi – given the high volume of queries received, kindly remain patient for the timebeing. Our admin personnel / call centre should be in touch.

      Kindly do continue to consult your bursar for clarity.

  • Cebo
    5th Jun 2020

    Since I haven’t paid rent 😑 and I’m still waiting it to be loaded
    Will I be allowed to come fetch my clothes and the rest of my stuff ???????

    • South Point
      5th Jun 2020

      Please note that the screening process is applicable to all tenants who wish to return/enter the building.

      There is no distiction between temporarily returning & returning to stay, as the risk posed remains the same. The process therefore remains the same in both events. Kindly please consult your bursar regarding your account.

  • Vuyisa Gqumani
    5th Jun 2020

    So if the university has granted a permit to move from your home back to Braamfontein…you’ll be allowed to enter SOUTH POINT BUILDING after you’ve been screened and done all other safety precautions?

    • South Point
      5th Jun 2020

      As stated above, you will need to apply via our online application portal (log on to https://intake.staysouthpoint.co.za). Once complete, you should get a response confirming your eligibility to return.

  • GQUMANI
    5th Jun 2020

    If the university has approved my return and has promised to offer me a permit to do so…will i be allowed to move-in?

    • South Point
      5th Jun 2020

      As stated above, you will need to apply via our online application portal (log on to https://intake.staysouthpoint.co.za). Once complete, you should get a response confirming your eligibility to return.

  • Vusimuzi
    5th Jun 2020

    So if you don’t have any of your lease details you won’t be allowed back to the South Point buildings such as the South point reference number?

    • South Point
      5th Jun 2020

      Hi – feel free to leave this field blank should you not recall your lease reference number.

  • Ntosh
    5th Jun 2020

    What happens when one terminated the contract?

    • South Point
      5th Jun 2020

      Kindly apply to return-to-res via our online platform, stipulating in your letter of motivation/reasoning that you have terminated your lease & would like to collect your belongings. Once cleared for return, you should be able to proceed with the relevant documentation provided by South Point.

  • Nothando Zondo
    5th Jun 2020

    As a parent and we stay at one room whoch is so hard my daughter to study there is no wi fi available where must i apply

  • France
    5th Jun 2020

    If I paid my rent in full and am a second year student… Am I allowed to fetch some of my clothes since I was not aware the lockdown can be extended ?

    • South Point
      5th Jun 2020

      Hi – please note that the screening process is applicable to all tenants who wish to return/enter the building.

      There is no distinction between temporarily returning & returning to stay, as the risk posed remains the same. The process, therefore, remains the same in both events. Kindly visit our online portal: http://intake.staysouthpoint.co.za to apply for return-to-res.

      • Lee
        5th Jun 2020

        Hi,I would like to resubmit my application.I clicked submit by mistake without completing everything.

  • CLEMENT PHETLA
    5th Jun 2020

    i WANT TO APPLY FOR RETURNING BACK TO SOUTH POINT

  • Melody
    5th Jun 2020

    Hi, I am experiencing the same problem as most of the students have stated above in terms of the move in date being disadvantageous given that the exams start on the 10th of June. I am in my final year of study and i do not have a conducive study environment and I have been experiencing issues with connectivity under my current conditions. It would be much better and helpful to most students in my position if the move in date could be a little bit earlier than the 15th of June as most of us have our exams starting on the 10th of June and we need to be able to have a conducive study environment so as to allow students a fair chance to at least pass the semester.

    • South Point
      5th Jun 2020

      Hi – kindly attach a letter from your institution/proof concerning this & include a letter of motivation/reasoning for early move-in, via the portal. Without this, we are unfortunately unable to assist you prior to the 15th.

  • Yolie
    5th Jun 2020

    Hope this will work to the benefits of all ,I understand but it’s frustrating but so the students .hope for the best .worried about the period of response and I feel due to time constraints you were suppose to start prior the 8th with on online applications so you can have ample time to respond.you seem loaded already by not replying emails on time.how much more from the 8th?

    • South Point
      5th Jun 2020

      Hi – please ensure your account is up-to-date (or bursar has been informed of outstanding payment) and that all supporting documentation/ motivation has been uploaded onto the portal. Should you meet the criteria on this basis, you should have no hassles obtaining the required clearance, as early as possible.

      • Nontobeko
        8th Jun 2020

        Hi
        Can I please restart my application. I am a vulnerable first year student. There options that were applicable when I was starting the application and now they are not.

  • Joseph Hungula
    5th Jun 2020

    Good day.

    I emailed wits about going back to school and they advised me to email my building. The exams are starting on the 10th and we need time to study. I’m faced with tough challenges studying at home as I have no room, no internet connection and there are too many children disturbing. I’m also faced with challenges to study in hunger as all my siblings lost their jobs due to covid 19, and my sponsor only supports me when I’m at the res. And about the rent, can you please consider the fact that we are all facing harsh times due to this pandemic and at least make the due date another month further from 30 June.

  • Somizi
    5th Jun 2020

    What about third year students doing some of final year courses that have lab work. What is being done to cater for them because they also need to do the labs together with students doing final year?

  • Portia
    5th Jun 2020

    My bursar pays my allowances on the 21st of each month hence I pay rent around the 22nd . Will I be allowed to move back to res even though my bursar hasn’t paid rent for june yet? it’ll pay around the 21st

  • Vuyo
    5th Jun 2020

    I received an email saying that students can now return to South point so what does this mean ?

    • Nontobeko
      8th Jun 2020

      Hi
      Can I please restart my application. I am a vulnerable first year student. There options that were applicable when I was starting the application and now they are not.

  • Ayanda
    5th Jun 2020

    Hi,,i am trying to complete my health screening…I am unable to submit the first step of the questionnaire which is the (cleaning questionnaire) I am trying to click the submit button but its not responding
    .What might be the problem?

  • Lindile
    5th Jun 2020

    How do i resubmit my application.I pressed submit by mistake without completing everything.

  • Febbie
    5th Jun 2020

    Hi when is all the staff coming back?This coming week of the 8th?

  • Hani
    5th Jun 2020

    I don’t think it makes sense for you not to allow nsfas students to return because you know very well that over the years nsfas has never paid on a monthly basis but always pays so it doesn’t make sense for you to suddenly have a problem with the procedure. Stop using the situation to your advantage and let Nsfas students back.

  • Palesa
    5th Jun 2020

    Where do I upload the motivation to return back before the 15th if I dont have the letter from my institution as I’m starting with my exams on the 10th

  • Tee
    6th Jun 2020

    Do I have to write the motivation even though I’m a final year student?

    • South Point
      9th Jun 2020

      Hi Tee – any letter of confirmation from your institution confirming that you are part of the Level 3 criteria will be acceptable.

  • Jecoliah
    6th Jun 2020

    How do I get an invoice for my rent payments and outstanding amounts?

  • Sanitizer
    6th Jun 2020

    Wena admin u are a person, let’s take this personal now u are the one studying and you have been emailing nsfas with regards rent money and they say Wait
    What would you do on that.????

    Worse part I don’t even have that leases with me in case they need it emailed
    Nina anifuni sibuye
    And u want full money mxn
    We can’t study at our home What can we say if nsfas isn’t paying us !!!

    • Ntobe
      8th Jun 2020

      Where can I find my SP reference number, I left my lease in my room.

      • South Point
        8th Jun 2020

        Hi – kindly proceed by leaving the reference number space blank.

  • Precious
    7th Jun 2020

    Hi.
    I am a 3rd year student at Wits funded by NSFAS funded student and when I accessed the online application portal, it says that my account is in arrears. Can I just ask how I can sort that because NSFAS is yet to pay ?

  • Manana
    8th Jun 2020

    I’m told to provide medical certificate showing that I tested negative for corona ,how can I go and test while I don’t have any symptoms

  • Thuli
    8th Jun 2020

    How can I re apply something went wrong while applying

  • Mulweli R
    8th Jun 2020

    Hi-what about students like me, who do not have internet access while at home, it’s hard to do assignments here because of connectivity issues,in my area. Are we allowed to go back to our respective reses?

  • Lungile
    8th Jun 2020

    Hi

    On the part where it shows your details , there’s a part where it’s written balance. Does that show the money you owing ?

  • Nelsiwe
    8th Jun 2020

    Can you please put back the reference option. I can’t use my ID, it reflects the details of my previous building.

    Thank you

    • South Point
      9th Jun 2020

      Hi Nelsiwe – we see that you currently reside at Argon House? Kindly email admin@staysouthpoint.co.za to assist with updating your details.

  • Sibonga
    8th Jun 2020

    When i try to log into intake system, it keeps saying my ID is incorrect and i can’t continue with the application.
    What do I do at this point?

  • Walla
    9th Jun 2020

    Thank you for the feedback.

      • Walla
        10th Jun 2020

        Hi where do I find my reference ?

  • Luyanda
    9th Jun 2020

    Hey I couldn’t complete my application to return to res simple because you guys want me to submit a medical certificate, where can I get the medical certificate that states am not infected…….like some of the students didn’t go through this thing tht am experiencing right now, this is so unfair

    • South Point
      10th Jun 2020

      Hi Luyanda – we see that you have completed this process – however, your account yet appears to be in arrears.
      Kindly please email admin@staysouthpoint.co.za should you require further assistance regarding your account.

  • Jabu
    9th Jun 2020

    Hi, may I please have someone send me an invoice/quotation of a sharing room at Blackburn building to send to my sponsor so they can pay up the balance. I have already emailed you since Friday to no success. Please assist as I’d like to sort this out before the commencement of my exams which is tomorrow

  • Yvonne
    9th Jun 2020

    Hi
    I just saw a missed call from south point
    I tried to call back but im getting a respond saying that the number doesn’t exist
    Please assist

    • South Point
      10th Jun 2020

      Hi Yvonne – you can kindly contact the South Point call centre on 060 018 9901.

  • Thabane
    9th Jun 2020

    Where can i review my application status
    Because i recieved an email saying i should visit offices to be cleared
    So i want to know straight answer if I’m able to return or not

    • South Point
      10th Jun 2020

      Hi Thabane – your account information is currently being updated based on the proof of payment submitted. Once complete, you should receive SMS & email confirmation enabling you to return.

  • Claudia
    11th Jun 2020

    I got accepted to return back at res and I was given a date in which I should return the date clashes with my online tests ,and also since I’ll be doing the interprovincial travel it’s really a short notice. Is possible to get an extension of about 9 days?

  • Zipho
    11th Jun 2020

    Hello admin

    I received a call from South point yesterday stating that I should go to a doctor or local clinic to check if I have covid19 symptoms or not and I did that but they said they do not have resources to do such I should go to a private doctor which I can’t afford. So can you please advise with what must I do now?

    • South Point
      11th Jun 2020

      Hi Zipho – a regular check-up with your doctor, local pharmacy or clinic would suffice. Please attached medical letter stating that you are in good health and do not show any flu symptoms, which could possibly be in question upon travel or arrival at the building.

  • Nontobeko
    12th Jun 2020

    When I started my application I was not aware that I had to attach a motivational letter in the institution letter section. I skipped that section and I really need my application to be successful. I have sent an email explaining this and I have not got a response. My home dynamics are not ideal. Constant quarrels. I really need this. I was wondering how it’s gonna take to get a response.

  • Akhona
    19th Jun 2020

    When i try to log into intake system, it keeps saying my ID is incorrect and i can’t continue with the application. Please assist

    • South Point
      19th Jun 2020

      Hi Akhona – kindly check your email for details

  • Wilfred msomi
    20th Jun 2020

    I informed Slouth point in January 2020 that my daughter will ll not use a room allocated to her after i have paid a deposit. I cancelled the lease areement but up to now no refund has been paid. I have been communicating with Victor who us now ignoring my calls. I sent to him all what he required to facilitate the payment of refund but no joy. Can investigate this matter

    • South Point
      20th Jun 2020

      Hi Wilfred – apologies for the unexpected delay. We are more than happy to help.
      Kindly email the name of your daughter, room number & building name along with any proof of payment and documentation to admin@staysouthpoint.co.za.

  • Rotakala
    23rd Jun 2020

    is it true that return letter is valid for 7 days

    • South Point
      23rd Jun 2020

      Hi Rotakala – yes. You can reapply once expired.

  • Werner Griesel
    23rd Jun 2020

    Thank you for the info guys!!

  • Rotakala
    23rd Jun 2020

    i only received an sms clearing me to comeback but i didnot get an email and i really need confirmation letter so that i can certify it and use it as a travelling permit and i have been emailing admin concerning this but still havent sent my return letter

  • Asemahle
    23rd Jun 2020

    Dear south point i received your email saying i have been approved and when i click to the link it says page not found .what could be the problem ? Please help

  • Chanelle
    24th Jun 2020

    Hi, I wanted to know if I could return after the given return date given by South Point or should I redo the return application to get a new return date?

    • South Point
      25th Jun 2020

      Hi Chanelle – feel free to return within seven (7) days of the stipulated return date. Should you desire to return at a later stage, kindly reapply nearer to the time.

  • Khomotso
    25th Jun 2020

    My fridge was cleaned (which is highly appreciated) and everything thrown out. Who can I talk to with regards to the grocery voucher?

    • South Point
      26th Jun 2020

      Hi Khomotso – happy to hear you noticed our refrigerator magic. The grocery voucher is currently in its pre-launch phase. Give us a week or two to formally announce the process for claiming & using your voucher.

  • Olwethu
    2nd Jul 2020

    I applied for the emergency intake now when I check my status it says screening expired , what can I do ?

    • South Point
      3rd Jul 2020

      Hi Olwethu – kindly redo your online health screening.

  • Shalyne
    4th Jul 2020

    Should i need to go back home will I be allowed to leave ?

    • South Point
      6th Jul 2020

      Hi Shalyne – this would depend on Government guidelines – though South Point will not withhold you from your return.

  • Basani
    13th Jul 2020

    How do I terminate my lease if I wish to no longer return to South Point and do my online learning at home ?
    How much will the termination fee be if my Bursar paid full rental till November? What other documentation are required for termination of lease by bursar student?

    • South Point
      14th Jul 2020

      Hi Basani – kindly email admin@staysouthpoint.co.za together with your room number and contact details. A customer service agent should be in touch.

  • Rotshidzwa Mphaga
    16th Jul 2020

    My balance says R4200 but they’ve granted me access to go back to my room.
    What I don’t understand is that other nsfas beneficiaries from Wits university have a zero balance but I have a balance of R4200.

    Okay my main concern here is will I be able to get to res with that balance after the return document issued or will they require me to travel back to Limpopo after issuing me a return document?

    • South Point
      17th Jul 2020

      Hi Rotshidzwa – kindly email admin@staysouthpoint.co.za regarding your account query. You will not need to leave once confirmed for return.

  • Sipho Booi
    11th Aug 2020

    Hi, I tested at a government clinic, I tested negative but I only got that information via SMS so I dont know what to submit, the SMS?

    • South Point
      12th Aug 2020

      Hi – please proceed by submitting a screenshot of the SMS and the results presented. We will thereafter be able to further consider your application.

      Regards,
      SP

  • Siyabonga Dlamini
    11th Aug 2020

    Is everyone Guaranteed per fridge replacement if their food has been spoiled

    • South Point
      12th Aug 2020

      Hi – please note, this may depend on numerous factors. Should you find that your food is spoilt and you are in need of assistance, kindly email admin@staysouthpoint.co.za.

  • Siyabonga Dlamini
    11th Aug 2020

    I’m scheduled to return back to res on 15 August, which is a Saturday and offices will be closed. Can I return at an earlier date

    • South Point
      12th Aug 2020

      Hi – please return on the Friday prior to the weekend mentioned, or shortly thereafter during the new work-week.

      Thanks

      Regards,
      SP

  • Sipho
    11th Aug 2020

    Hi I tested at a public clinic and got my results via sms, didn’t get a medical certificate so I don’t know how to submit.

    • South Point
      12th Aug 2020

      Hi – kindly submit the notification received for consideration.

      Regards,
      SP

  • Lethu
    20th Aug 2020

    Hi I was a student last year. I have been up and down in Jan looking for my refund for both deposit and top up. I have been trying to Log in but the alternative number is not working. I really need someone to look at the matter it is really tiring talking and sending emails to you concerning the refund.

    • South Point
      31st Aug 2020

      Hi Lethu – our humble apologies for the inconvenience. We are here to assist. Kindly email admin@staysouthpoint.co.za with your new number, year of stay and building details.

  • Sisekelo
    26th Aug 2020

    Hi I would like to know that if I return, and go through the screening process, it has to be during the week, between operating hours and not on Saturday for instance?

    • South Point
      31st Aug 2020

      Hi Sisekelo – kindly note that our offices are closed on weekends. You would therefore need to undergo screening on weekdays.

  • Nokulunga
    5th Sep 2020

    If it happens that I was at Res and had to go back home, do I need to apply again to return?

    • South Point
      8th Sep 2020

      Hi Nokulunga – this would depend on the duration spent away from the building. Kindly please email admin@staysouthpoint.co.za to request assistance in resetting your return application.

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