SouthPoint Return to Residence FAQs | 05 JUNE 2020
05 June 2020
We trust you’re remained safe and healthy during lockdown. We look forward to welcoming you back to SouthPoint. In the interest of the health and safety of all of our students, we kindly request that you follow our processes as outlined below:
MY RETURN
Q: How do I
return to my SouthPoint residence?
A: You’ll need to apply via our online
application portal (log on to https://intake.staysouthpoint.co.za ),
which will involve a health screening.
Please note the following important information:
- Online screening is compulsory – and you’ll need to meet certain criteria.
- No walk-ins will be accepted.
- All students’ biometrics have been deactivated as a health and safety precaution and you will not have access to your building without completing this process.
Q: Why do I need to meet ‘certain criteria’?
A: Under Level 3, and as outlined by the
Minister of Higher Education, Dr Blade Nzimande, only students who meet
specific criteria will be able to return.
- Students who are in the final year of their programmes, scheduled to graduate in 2020; or
- Final year students who require access to labs, tech equipment, data and connectivity; or
- Health Science students in all years of study who require clinical training; or
- Post-Grad students who require lab and tech equipment; or
- Vulnerable students who face extreme difficulties in their home learning environments (e.g. those who don’t have reliable access to Wi-Fi or connectivity; those who live in unsafe or overcrowded environments; those whose home facilities are not conducive to studying; those whose family dynamics have a negative impact on your ability to study).
Q: What criteria do I need to meet?
A: Criteria to meet prior to applying on
the portal:
Q: When does the online application portal open?
A: Our online portal will accept applications from midnight, Monday, 08 June 2020. Please note that you will not be able to return to residence until you receive an official confirmation communication from SouthPoint, which should be provided within 24 to 36 hours from our receipt of your application. If you don’t hear back from us, please email admin@staysouthpoint.co.za or contact the SouthPoint call centre on 060-018-9901 during office hours (8am to 5pm, Monday to Friday).
Q: When can we move in?
A: SouthPoint’s operations will resume and its buildings will reopen for qualifying students who meet all criteria, from 8am on Monday, 15 June 2020.
Q: Is there any other qualifying criteria?
A: Make sure your account is up-to-date (through 30 June 2020). Only students whose accounts are up-to-date will be able to return, subject to meeting the other criteria outlined above.
MY ARRIVAL
Q: Once I’m
approved, what’s the actual process to enter a SouthPoint building?
A: In the
interests of health and safety, every student’s biometric has been deactivated.
Before entering your residence, you’ll will first need to report to the SouthPoint
office to perform the final step of your health screening, after which your
biometric will be activated. You will then be able to enter your SouthPoint
building once you complete the compulsory entry-screening process that
includes:
1) MASK: Every person entering a
SouthPoint building is required to wear a face mask.
No mask means no entry allowed.
2) TEMPERATURE: Every person
entering a SouthPoint building is required to take a temperature reading.
Individuals whose temperatures are 37.3 degrees Celsius and above will be
denied access until we receive a COVID-19 clearance certificate from a
registered health practitioner.
3) HEALTH SURVEY: Every person
entering a SouthPoint building will be required to fill in a health assessment survey. Should the individual fail the
health assessment, access will be immediately denied access until we receive a
COVID-19 clearance certificate from a registered health practitioner.
4) SANITISE: Should the
individual pass all tests stated above (i.e. mask is worn, temperature result
is 37.3 degrees Celsius and/or below, health assessment passed), the individual
will then proceed to the sanitisation station to sanitise their hands.
Q: How often is screening done?
A: Every time you enter the building, even if you enter multiple times a day.
Q: What happens if I don’t (or can’t) comply with the above?
A: You will be denied access to the building. And, should any person be found entering any SouthPoint building without having been screened prior to entry, such entry will be dealt with by the South African Police Services (SAPS) and the non-compliant individual may be charged in a court of law.
MY ACCOUNT
Q: Should I still pay rent for lockdown even though I was not living in the building?
Your rental contract is for the full 10-month period, from 1 February to 30 November. The April period largely coincided with the Easter holidays during which you would most likely not have been in occupation of your room in any case. SouthPoint did not deny access to rooms during the month of April (i.e. forcing students to return home) but rather suggested, from a health perspective, it would be better to do so. A number of students chose not to go home and remained in the buildings. During May, the country was under Government-prescribed Level 4 travel restrictions, which prevented your return to, and occupation of, the building and your room.
Also, please note that SouthPoint has fixed costs that it must pay including staff costs, municipal costs, Wi-Fi, etc., which makes it impossible for us to credit the rent for the period you were away.
Notwithstanding the above, SouthPoint is sympathetic and is committed to facilitating the balance of the academic year without any significant extra costs to your housing budget. At this point, it seems that the academic year is most likely going to extend past 30 November 2020 into December and probably January 2021. Looking ahead, SouthPoint will let students, subject to their rent having been paid for the full period from February to November, stay in their rooms for the extended academic year without charging rent for the December and/or January period if they are still attending classes and/or writing exams – effectively crediting two months’ rental against the period you weren’t in residence.
Q: What should happen if I pay, or have already paid, rent in advance
and will not occupy it until given the go ahead?
The same applies as above. Given the current uncertainty,
there is currently no view to offer any discounts or refunds.
Q: What happens if my
bursar or sponsor hasn’t paid?
A: Please note that it remains your responsibility to
ensure that your bursar or sponsor has made payment and that your account
up-to-date to 30 June 2020.
MY HEALTH
Q: What are hygiene measures are being put in place for students since
this pandemic will not be going away any time soon?
A: In line with best-practice
health and safety protocols, we have a fortnightly building decontamination
programme that is being implemented in all the regions. We are fogging all
buildings, doing a deep-clean physical wipe-down and spraying Prosan Q to
decontaminate.
Q: What other good-health measures is South Point taking?
A: In the interest of the good
health of its employees and clients, and to support of the Government’s effort
to confront the COVID-19 pandemic, SouthPoint is taking a firm and proactive
approach. We have implemented intensive training of our employees and are applying
strict health management guidelines in our buildings. All SouthPoint employees,
contractors and essential work-related visitors will go through the very same
screening process as the students in all our buildings, including our head
office and other properties. Employees, work-related visitors and suppliers
will be required to wear masks at all times – and you’ll see we’ve installed
COVID-19-required infrastructure (safety shields, hand sanitiser stations and
social-distancing demarcations and signage, etc.) throughout all of our
buildings.
Q: How will SouthPoint assist in providing students with further
in-building guidance?
A: SouthPoint has
installed COVID-19 directional and social-distancing signage throughout the
public spaces of its buildings. This will include – but is not limited to – the
building entrance, lifts, communal kitchens, lobby areas, toilets and
staircases. We ask that you adhere to the instructional signage. Please note
that study rooms and entertainment rooms will remain closed until further
notice.
Q: How can students assist the health management process?
A: SouthPoint is in the process of
developing a student-driven social distancing ambassador programme. We’ll be in
touch regarding this opportunity via a separate communication.
Q: How can I protect myself from COVID-19?
A: Wearing a mask, keeping your
hands clean/sanitised and avoiding close contact with others at all times is
your first form of defence. For more information, see https://sacoronavirus.co.za/
Q: What else
can I do to minimise risk?
A: Wash your hands often with soap and water for at least 20
seconds. Cover your cough or sneeze with a tissue and then throw the tissue in
the trash. Stay at home when you are sick, except to get medical care. Avoid
close contact with people who are sick. Avoid touching your eyes, nose and
mouth. Clean and disinfect frequently touched objects and surfaces. For more information, see https://sacoronavirus.co.za/
Q: Must I
really wear a face mask at all times, including in the building?
A: Per Government regulations, you must wear a face mask
from the moment you step out of your home (i.e. your room). You will need to
wear a face mask in all public spaces, as you move through the buildings,
streets, stores, restaurants and other public spaces. Please note this includes
all spaces inside the building, any time you leave your room; failure to adhere
will be in contravention of the amended house rules.
Q: I’m finding this scenario scary/confusing/stressful.
Where can I get support?
A: For mental health tips to help
you better manage these unusual times, see: https://sacoronavirus.co.za/2020/04/10/covid-19-lockdown-and-your-mental-health/
Q: Where do I get additional and reliable health information?
A: Call the Department of Health’s 24-hour national Coronavirus Hotline Number: 0800 029 999. Or, WhatsApp ‘HI’ to 0600 123 456 to subscribe to the Department of Health’s free and easy-to-use WhatsApp service. Or visit: https://sacoronavirus.co.za/
Q: What happens if I show symptoms?
A: If you show any COVID-19 symptoms (see https://sacoronavirus.co.za/ ) you must immediately consult a medical practitioner. Should the medical practitioner refer you for a COVID-19 test, you will be required to self-isolate in your room until the test results are back. If you occupy a sharing room, your roommate will also need to self-isolate until your results are received back.
Q: What happens if I test positive for COVID-19?
A: Should you test positive for COVID-19, you must immediately notify SouthPoint, either through your building manager, or by emailing admin@staysouthpoint.co.za, or contacting our call centre on 060-018-9901 – in order to receive treatment and to protect the health of staff and fellow students. You will then need to move to a quarantine site – it’s important to note that you will not be allowed to return to residence until you test negative.
MY ROOM
Q: What guarantee is there that my belongings in my room are secure as
we have seen/heard of lootings at some university residences?
A: Throughout
the lockdown, our buildings remained safe and were locked. All student
belongings should remain safe, as there are no other parties who have access to
our buildings.
Q: What happens if the power went off and my food spoiled?
A: SouthPoint
will arrange cleaning of student fridges that may have been impacted by any
power supply issues. As a contribution, we will also issue you with a
per-fridge food-replacement grocery store voucher (the value of which will be
confirmed at a later date).
Q: I share a room. How will I know my roommate will comply with health
protocols?
A: All students
who share a room will need to sign a roommate contract, specifically designed
to provide peace of mind around any potential COVID-19 health and safety
protocol issues. SouthPoint will provide you with the contract.
MY BUILDING
Q: Will all of SouthPoint’s services be operational?
A: Yes. All of
SouthPoint’s services will be fully functional, including front-desk security,
cleaning services, IT/Wi-Fi support and admin support – all operating under
strict health and safety protocols.
Q: How will SouthPoint control its buildings?
A: For access control purposes, only one entrance/exit door
will be active, all other access doors/points will be locked and secured to
prevent any unauthorised access to the building. All doors that have been
locked for control purposes will contain notices indicating the reason for them
being locked. Also, all students and SouthPoint staff and contractors must
first report to the sanitisation station to sanitise their hands before
proceeding into the building.
Q: What about the
fire escapes?
A: Fire escapes will continue to be
accessible (from the inside of the building) and compliant should an emergency
occur.
Q: Will
everyone be screened on arrival at the building?
A: Every person who requires access to a SouthPoint
building will undergo a thorough and comprehensive health screening before
access is permitted. This is done to ensure, as far as possible, that no person
who is COVID-19 positive (or who show symptoms of COVID-19) is allowed to gain
access to the building. Such strict measures are implemented specifically to
ensure the safety of all staff, students, tenants and visitors as well as to
minimise the transmission of the virus. Please be patient while we practice our
COVID-19 protocols – it’s for your health, and the health of others.
Q: How do I access the building from the parking?
A: Students who park in/at our
buildings must first report through reception. You will not be allowed to
access the building directly from the parking.
MY SOUTH POINT LIFE
Q: Do SouthPoint’s house rules cover the COVID-19 scenario?
A: SouthPoint’s house rules are
being amended and updated to reflect our new reality. The protocols
around COVID-19 management will be strictly enforced, with strict consequences,
including lease terminations, for non-adherence.
Q: What can I do if I see other students or others who are not following
COVID-19 health and safety protocols?
A: Our RAs will help monitor
adherence to COVID-19 health and safety protocols but if you see any students or
others who are jeopardising your health, or the health of others, through
non-compliance, please contact us. You can email: admin@staysouthpoint.co.za – or speak with your RA. Please note that we will respect your privacy
and will not share the names of students who report in, if you’d prefer to
remain anonymous.
Q: Will study rooms and entertainment rooms be open?
Unfortunately, not. COVID-19 is
highly contagious. All public spaces will be closed until further notice.
You’ll need to study and relax in isolation, maintaining strict social
distancing – for your health and for the health of others.
Q: Will there be any SouthPoint or student events?
A: Unfortunately, all student life events – including
exercise classes, private study groups and prayer groups – are not allowed, and
are postponed until we resume events nationally, and under strict Government
guidelines.
Q: Am I allowed to have visitors?
A: No visitors will be allowed into SouthPoint buildings until further notice.
MY ADMIN
Q: How do I go about paying my rent?
A: You can pay via EFT (Electronic Funds Transfer) if you
are a private paying student. Fundi students can make payment via using the
SouthPoint Merchant code 912229 (JHB) or 9026358 (PTA) (if you don’t have data or airtime, you can
still pay via texting *134*87646).
Q: How do I update my
contact details?
A: In order to update your contact
details, please send an email to admin@staysouthpoint.co.za with the subject
line “Update my contact details”.
Q: Can I terminate a lease?
A: Your account must be fully up-to-date, and you will be liable for an
early termination penalty.Please
send through an email to admin@staysouthpoint.co.za
with a request to terminate and our team will call and take you through the
process.
Q: What if I need to engage about a specific concern with a SouthPoint
team member?
A: We’ll be happy to assist, and advise
that – rather than coming to a SouthPoint office – please log a support request
by sending an email to admin@staysouthpoint.co.za and the appropriate South Point team member will
respond to you.
Q: Where can I get the latest updates?
Please follow our official social
media accounts and visit our blog for ongoing updates:
blog.staysouthpoint.co.za
(ends)
KA TEANE
The criteria of settling your account even when you are funded by a bursur is discriminatory. There are student who are having difficulties with allocation of accommodation fees and the UJ NSFAS office is working on allocations as it was not reached for the past two months. It would be fair for management to let us access the building as our accommodation allowances are being processed.
South Point
Hi. Kindly please consult your bursar regarding this.
Kamogelo
Good evening,I am a final year student at wits.I did the online screening and marked that I have difficulty with breathing and it’s only because I’m chronic with asthma and it tends to affect me during winter, I cannot file in for the intake application because I do not have a medical certificate stating that I’m negative for covid. I cannot afford to go through the test as it is expensive, what do i do now because I need to return to res as I am in an environment that inhibits me from being productive academically?
spadmin
Hi Kamogelo,
We understand this, please will you either get a letter from your doctor or the local clinic to state that you have a chronic condition. The best way on this is via consulting your family doctor, alternatively you can get from Dischem or Clicks (consulting there is around R150). Once completed, you must then come back to the portal and attached the relevant document.
Regards,
SouthPoint
Nolukhanyo Zibaya
I received an SMS last week with a link after seeing my name on the list of students permitted to go back but I could not open the link as it seemed as if it was removed
I don’t know what it was for
Then I received an email today at Noon with Return to Res Protocols but when I click on it, it’s says page not found
I would regret to miss the date of Return.
I received a call from South Point today but I missed it due to poor network and had no airtime to call back
South Point
Hi Nolukhanyo – yes, your screening had expired. We see that you have since redone this.
We are currently processing your application. Kindly await clearance by end-of-week.
Lethabo
Hey the Southpoint emergency intake requires reference number which Is on my lease and I left it in my room
spadmin
Hi Lethabo,
Please note that you are able to complete the login without putting in the reference number.
Regards,
SouthPoint
Phakamile
Thank you for an update.. What about students like me who don’t wanna go back to res but want to fetch my important things that I left there.. Where do I go?
South Point
Hi – please note that the screening process is applicable to all tenants who wish to return/enter the building.
There is no distiction between temporarily returning & returning to stay, as the risk posed remains the same. The process therefore remains the same in both events.
Nomfundo
Hey
So I don’t have my lesse with me and in order to apply for coming back I need the reference, what should I do
spadmin
Hi Nomfundo,
The reference number is not a compulsory field, so you can continue completing without inputting the reference number.
Regards,
SouthPoint
NE
I’m a third year student but I’m on cross-curriculum, meaning I have fourth year (final year courses) which require access to labs. Am I also gonna be conisdered under the criteria?
South Point
Please provide a letter from your institution or academic department – or apply for clearance as a “vulnerable student” should you have infrastructural difficulties working-from-home. You can upload a letter of motivation to support this and validate your request.
Nonceba
So if I want to fetch my clothes can I also apply cos I have paid rent and need my warm clothes
South Point
Hi – please note that the screening process is applicable to all tenants who wish to return/enter the building.
There is no distinction between temporarily returning & returning to stay, as the risk posed remains the same. The process, therefore, remains the same in both events.
Curious
I wanna know what will happen to those students who meet the criteria but haven’t paid for accommodation
Not because they don’t want too but because they still patiently waiting for UJ to load their accommodation allowance
South Point
Hi. Kindly please consult your bursar regarding this.
Khutso
I am expected to start with my classes on the 8th June.where am I going to stay because you are only opening on the 15th
Wendy
I’m a final year student who was planning on returning to res next week given that the first communique stated that we can apply to move in from the 08th.The move in date is disadvantageous to me and probably many other students as Wits students are starting with their June exams from the 10th of June. I was planning on coming in to res to get sufficient time to study and prepare for my exams because of the difficulties I face at home with regards to poor internet connectivity,i left some important notes at res and at home I don’t have a room to properly study.Please consider making move in date and change the date to when the student gets an approval to move in
South Point
Hi – kindly attach a letter from your institution/proof concerning this & motivate your reason for early move-in, via the portal. Without this, we are unfortunately unable to assist you prior to the 15th.
Kabelo
Thank you for the timely update
But exams e.g at Wits begin on 10 june. Dont you think it defeats the purpose of fascilitating the exams by delaying entry to reaidences until 15 june?
I pretty sure the minister would want that reviaited. And since wits has a new selection createria, one that is covering the wits accrediated private residences, How do you plan on integrating the two processes? Your and the wits one
Regards
South Point
Hi – kindly attach a letter from your institution/proof concerning this & motivate your reason for early move-in, via the portal. Without this, we are unfortunately unable to assist you prior to the 15th.
Magana LA
I have paid rent.
South Point
Great stuff, thanks. Be sure to email proof of payment to admin@staysouthpoint.co.za.
Sedi
My account is in arreas and im a wits NSFAS student .what will happen if they don’t pay my rent before the 15th
South Point
Hi. Kindly please consult your bursar regarding this. Should you have any further account queries, feel free to email admin@staysouthpoint.co.za for assistance.
Fezile
Hi. How do I check that my account is up to date
South Point
Hi Fezile – kindly log-on to the portal: http://intake.staysouthpoint.co.za or check your balance using the South Point App. Should you have any account-specific queries, you can direct this to our Admin Team at admin@staysouthpoint.co.za.
Junior
Wits reopens on the 8th but you want us to come on the 15th, and some of us start exams on the 10th. Why you being like this?
South Point
Hi – kindly attach a letter from your institution/proof concerning this & motivate your reason for early move-in, via the portal. Without this, we are unfortunately unable to assist you prior to the 15th.
Felicia
What about Post Grad students who are also doing their WIL as they have to come back since where they are doing their WIL is also open
South Point
Hi – should you be considered vunerable / unable to work from home given the difficulties – feel free to apply and provide your letter of motivation where required.
CLEMENT PHETLA
I want to apply for coming back
South Point
Kindly visit our online portal: http://intake.staysouthpoint.co.za to apply for return-to-res.
Sithembiso
Hi.If my bursary is accredited by South Point ,Do I still need to make sure my account is up to date although my bursary usually pays at the end of the year ?
South Point
Hi. Kindly please consult your bursar regarding this. Any supporting documentation indicating this would be helpful upon submitting your application.
Kabelo
Thank you for your effort on dealing with this matter
Having said that, e.g Wits students will be starting with exams on 10th June whereas you will only allow students back from 15 June. Due to the urgent need for this solusion don’t you think your date (15 June) will sabotage the progress of the students you plan to eventually assist?
And since wits has decided to have their own new selection and approval process for students that will return, including for every Wits accredited private accommodation. How do you plan to integrate their process with yours? I mean, first, are you aware of this?
South Point
Hi – kindly attach a letter from your institution/proof concerning this & motivate your reason for early move-in, via the portal. Without this, we are unfortunately unable to assist you prior to the 15th.
Aubrey
Hi so it seems I require my South Point reference number in order to apply for intake, but I left my lease back on my room at South Point. What do I do?
South Point
Hi – feel free to leave this field blank should you not recall your lease reference number.
Sanitizer
Uj nsfas haven’t given me accommodation money, will that affect me moving in ???
South Point
Hi. Kindly please consult your bursar regarding this.
Jessica
Hi I Got The SMS With An OTP That I Should Come Back But I Haven’t Yet Gotten An Email With All The Information. Should I Wait Or What.? Iam Asking Because Someone Got An OTP And Email At The Same Time
South Point
Hi Jessica,
Please send us your ID number so we can be able to check your status. You can email this to admin@staysouthpoint.co.za.
Adrianne
Good day
I’d just like to know why do we need to pay rent and we didn’t benefit any of your services because I can’t be paying for a service which I don’t benefit from
Because covid-19 came unexpectedly so I feel it’s very unfair that you want us to pay.
South Point
Hi – South Point is sympathetic and is committed to facilitating the balance of the academic year without any significant extra costs to your housing budget. At this point, it seems that the academic year is most likely going to extend past 30 November 2020 into December and probably January 2021. Looking ahead, South Point will let students, subject to their rent having been paid for the full period from February to November, stay in their rooms for the extended academic year without charging rent for the December and/or January period if they are still attending classes and/or writing exams – effectively crediting two months’ rental against the period you weren’t in residence.
Nomfundo
Some of us have been trying to write emails to you guys, but you are not responding. How do we take full responsibility if our sponsors have not loaded money for accommodation from home? We have tried calling student finance,Fundi and Nsfas but we are not getting any responses. We have practicals starting on the 8th and we do not have places to stay
South Point
Hi – given the high volume of queries received, kindly remain patient for the timebeing. Our admin personnel / call centre should be in touch.
Kindly do continue to consult your bursar for clarity.
Cebo
Since I haven’t paid rent 😑 and I’m still waiting it to be loaded
Will I be allowed to come fetch my clothes and the rest of my stuff ???????
South Point
Please note that the screening process is applicable to all tenants who wish to return/enter the building.
There is no distiction between temporarily returning & returning to stay, as the risk posed remains the same. The process therefore remains the same in both events. Kindly please consult your bursar regarding your account.
Vuyisa Gqumani
So if the university has granted a permit to move from your home back to Braamfontein…you’ll be allowed to enter SOUTH POINT BUILDING after you’ve been screened and done all other safety precautions?
South Point
As stated above, you will need to apply via our online application portal (log on to https://intake.staysouthpoint.co.za). Once complete, you should get a response confirming your eligibility to return.
GQUMANI
If the university has approved my return and has promised to offer me a permit to do so…will i be allowed to move-in?
South Point
As stated above, you will need to apply via our online application portal (log on to https://intake.staysouthpoint.co.za). Once complete, you should get a response confirming your eligibility to return.
Vusimuzi
So if you don’t have any of your lease details you won’t be allowed back to the South Point buildings such as the South point reference number?
South Point
Hi – feel free to leave this field blank should you not recall your lease reference number.
Ntosh
What happens when one terminated the contract?
South Point
Kindly apply to return-to-res via our online platform, stipulating in your letter of motivation/reasoning that you have terminated your lease & would like to collect your belongings. Once cleared for return, you should be able to proceed with the relevant documentation provided by South Point.
Nothando Zondo
As a parent and we stay at one room whoch is so hard my daughter to study there is no wi fi available where must i apply
South Point
Kindly visit our online portal: http://intake.staysouthpoint.co.za to apply for return-to-res.
France
If I paid my rent in full and am a second year student… Am I allowed to fetch some of my clothes since I was not aware the lockdown can be extended ?
South Point
Hi – please note that the screening process is applicable to all tenants who wish to return/enter the building.
There is no distinction between temporarily returning & returning to stay, as the risk posed remains the same. The process, therefore, remains the same in both events. Kindly visit our online portal: http://intake.staysouthpoint.co.za to apply for return-to-res.
Lee
Hi,I would like to resubmit my application.I clicked submit by mistake without completing everything.
spadmin
Hi Lindile,
Which part of the application did you not submit? Please send us an email to admin@staysouthpoint.co.za
Regards,
SouthPoint
CLEMENT PHETLA
i WANT TO APPLY FOR RETURNING BACK TO SOUTH POINT
South Point
Kindly visit our online portal: http://intake.staysouthpoint.co.za to apply for return-to-res.
Melody
Hi, I am experiencing the same problem as most of the students have stated above in terms of the move in date being disadvantageous given that the exams start on the 10th of June. I am in my final year of study and i do not have a conducive study environment and I have been experiencing issues with connectivity under my current conditions. It would be much better and helpful to most students in my position if the move in date could be a little bit earlier than the 15th of June as most of us have our exams starting on the 10th of June and we need to be able to have a conducive study environment so as to allow students a fair chance to at least pass the semester.
South Point
Hi – kindly attach a letter from your institution/proof concerning this & include a letter of motivation/reasoning for early move-in, via the portal. Without this, we are unfortunately unable to assist you prior to the 15th.
Yolie
Hope this will work to the benefits of all ,I understand but it’s frustrating but so the students .hope for the best .worried about the period of response and I feel due to time constraints you were suppose to start prior the 8th with on online applications so you can have ample time to respond.you seem loaded already by not replying emails on time.how much more from the 8th?
South Point
Hi – please ensure your account is up-to-date (or bursar has been informed of outstanding payment) and that all supporting documentation/ motivation has been uploaded onto the portal. Should you meet the criteria on this basis, you should have no hassles obtaining the required clearance, as early as possible.
Nontobeko
Hi
Can I please restart my application. I am a vulnerable first year student. There options that were applicable when I was starting the application and now they are not.
spadmin
Hi Nontobeko,
Once completed, you will not be able to restart your application. Please follow outcome from the application shared.
Regards,
SouthPoint
Joseph Hungula
Good day.
I emailed wits about going back to school and they advised me to email my building. The exams are starting on the 10th and we need time to study. I’m faced with tough challenges studying at home as I have no room, no internet connection and there are too many children disturbing. I’m also faced with challenges to study in hunger as all my siblings lost their jobs due to covid 19, and my sponsor only supports me when I’m at the res. And about the rent, can you please consider the fact that we are all facing harsh times due to this pandemic and at least make the due date another month further from 30 June.
South Point
Hi,
Please read our latest statement regarding Level 3 Return-to-Res:
https://blog.staysouthpoint.co.za/southpoint-return-to-res-protocols/
We have also provided details regarding rental payments. Please consult your bursar for financial clearance or email admin@staysouthpoint.co.za for account queries.
Somizi
What about third year students doing some of final year courses that have lab work. What is being done to cater for them because they also need to do the labs together with students doing final year?
spadmin
Hi Somizi,
Please do apply via the portal
Regards,
South Point
Portia
My bursar pays my allowances on the 21st of each month hence I pay rent around the 22nd . Will I be allowed to move back to res even though my bursar hasn’t paid rent for june yet? it’ll pay around the 21st
spadmin
Dear Portia,
This will be possible to resolve, please apply through the portal and we will advise outcome.
Regards,
SouthPoint
Vuyo
I received an email saying that students can now return to South point so what does this mean ?
spadmin
Dear Vuyo,
It’s simple, please visit our emergency intake page and fill out your details on the form. intake.staysouthpoint.co.za
Regards,
SouthPoint
Nontobeko
Hi
Can I please restart my application. I am a vulnerable first year student. There options that were applicable when I was starting the application and now they are not.
spadmin
Hi Nontobeko,
Your application has been received and now in the system, you will not be able to restart this again. Please as per application provide the relevant clearance from a health practitioner, whether from your family doctor or local clinic / dischem to state that you do not have any covid-19 symptoms. Once submitted, you will be able to proceed.
Regards,
SouthPoint
Ayanda
Hi,,i am trying to complete my health screening…I am unable to submit the first step of the questionnaire which is the (cleaning questionnaire) I am trying to click the submit button but its not responding
.What might be the problem?
spadmin
Hi Ayanda,
Please note that we have logged a ticket with our IT team on this, they will review your application to see what could possibly be the issue.
Regards,
SouthPoint.
Lindile
How do i resubmit my application.I pressed submit by mistake without completing everything.
spadmin
Hi Lindile,
We have escalated this query to our IT support team, ticket ref is 31679. We will send you an update once this has been resolved.
Regards,
SouthPoint
Febbie
Hi when is all the staff coming back?This coming week of the 8th?
spadmin
Hi Febbie,
Our staff is busy making their way back in order for us to be fully operational by the time students come back.
Regards,
SouthPoint
Hani
I don’t think it makes sense for you not to allow nsfas students to return because you know very well that over the years nsfas has never paid on a monthly basis but always pays so it doesn’t make sense for you to suddenly have a problem with the procedure. Stop using the situation to your advantage and let Nsfas students back.
Palesa
Where do I upload the motivation to return back before the 15th if I dont have the letter from my institution as I’m starting with my exams on the 10th
spadmin
Hi Palesa,’
Our online portal communicated has a section that allows you to upload a file. Once you have completed your upload, you can send through a email to admin@staysouthpoint.co.za
Regards,
SouthPoint
Tee
Do I have to write the motivation even though I’m a final year student?
South Point
Hi Tee – any letter of confirmation from your institution confirming that you are part of the Level 3 criteria will be acceptable.
Jecoliah
How do I get an invoice for my rent payments and outstanding amounts?
spadmin
Hi Jecoliah,
Please email our customer service support team at admin@staysouthpoint.co.za
Regards,
SouthPoint
Sanitizer
Wena admin u are a person, let’s take this personal now u are the one studying and you have been emailing nsfas with regards rent money and they say Wait
What would you do on that.????
Worse part I don’t even have that leases with me in case they need it emailed
Nina anifuni sibuye
And u want full money mxn
We can’t study at our home What can we say if nsfas isn’t paying us !!!
Ntobe
Where can I find my SP reference number, I left my lease in my room.
South Point
Hi – kindly proceed by leaving the reference number space blank.
Precious
Hi.
I am a 3rd year student at Wits funded by NSFAS funded student and when I accessed the online application portal, it says that my account is in arrears. Can I just ask how I can sort that because NSFAS is yet to pay ?
spadmin
Hi Precious,
Your application was successful and you have been scheduled to return on Weds 17 June 2020.
Please login to the portal using your ID number to review.
Regards,
SouthPoint
Manana
I’m told to provide medical certificate showing that I tested negative for corona ,how can I go and test while I don’t have any symptoms
spadmin
Hi Manana,
We request that you will need to get a note from a medical practitioner or local health clinic, stating that your symptoms are not covid -19 related. You do not have to test for Covid-19
Regards,
SouthPoint
Thuli
How can I re apply something went wrong while applying
spadmin
Hi Thuli,
Once an application has been received, we are unable to reverse the application. Please email our customer support team and advise what mistake was made on the application. You can email admin@staysouthpoint.co.za
Regards,
SouthPoint
Mulweli R
Hi-what about students like me, who do not have internet access while at home, it’s hard to do assignments here because of connectivity issues,in my area. Are we allowed to go back to our respective reses?
spadmin
Hi Mulweli,
You will be able to apply via our portal, please do so at https://intake.staysouthpoint.co.za/intake/apply
Regards,
SouthPoint
Lungile
Hi
On the part where it shows your details , there’s a part where it’s written balance. Does that show the money you owing ?
spadmin
Hi Lungile,
Your application shows that it was successful and your scheduled return date is Weds, 17 June. We look forward to welcoming you back.
Regards,
SouthPoint
Nelsiwe
Can you please put back the reference option. I can’t use my ID, it reflects the details of my previous building.
Thank you
South Point
Hi Nelsiwe – we see that you currently reside at Argon House? Kindly email admin@staysouthpoint.co.za to assist with updating your details.
Sibonga
When i try to log into intake system, it keeps saying my ID is incorrect and i can’t continue with the application.
What do I do at this point?
spadmin
Hi Sibonga,
This means that the ID number that was provided when you signed your lease might be incorrect. The only way to rectify this will be that you log a support ticket to admin@staysouthpoint.co.za in order for our customer support team to attend to this.
Regards,
SouthPoint
Walla
Thank you for the feedback.
spadmin
Its a pleasure.
regards,
SouthPoint
Walla
Hi where do I find my reference ?
spadmin
Check lease
Luyanda
Hey I couldn’t complete my application to return to res simple because you guys want me to submit a medical certificate, where can I get the medical certificate that states am not infected…….like some of the students didn’t go through this thing tht am experiencing right now, this is so unfair
South Point
Hi Luyanda – we see that you have completed this process – however, your account yet appears to be in arrears.
Kindly please email admin@staysouthpoint.co.za should you require further assistance regarding your account.
Jabu
Hi, may I please have someone send me an invoice/quotation of a sharing room at Blackburn building to send to my sponsor so they can pay up the balance. I have already emailed you since Friday to no success. Please assist as I’d like to sort this out before the commencement of my exams which is tomorrow
South Point
Hi Jabu – kindly email admin@staysouthpoint.co.za for our Admin Team to be in touch.
Yvonne
Hi
I just saw a missed call from south point
I tried to call back but im getting a respond saying that the number doesn’t exist
Please assist
South Point
Hi Yvonne – you can kindly contact the South Point call centre on 060 018 9901.
Thabane
Where can i review my application status
Because i recieved an email saying i should visit offices to be cleared
So i want to know straight answer if I’m able to return or not
South Point
Hi Thabane – your account information is currently being updated based on the proof of payment submitted. Once complete, you should receive SMS & email confirmation enabling you to return.
spadmin
Great page
Claudia
I got accepted to return back at res and I was given a date in which I should return the date clashes with my online tests ,and also since I’ll be doing the interprovincial travel it’s really a short notice. Is possible to get an extension of about 9 days?
South Point
Hi Claudia – this is doable. Kindly email admin@staysouthpoint.co.za to alert us of the date considered.
Zipho
Hello admin
I received a call from South point yesterday stating that I should go to a doctor or local clinic to check if I have covid19 symptoms or not and I did that but they said they do not have resources to do such I should go to a private doctor which I can’t afford. So can you please advise with what must I do now?
South Point
Hi Zipho – a regular check-up with your doctor, local pharmacy or clinic would suffice. Please attached medical letter stating that you are in good health and do not show any flu symptoms, which could possibly be in question upon travel or arrival at the building.
Nontobeko
When I started my application I was not aware that I had to attach a motivational letter in the institution letter section. I skipped that section and I really need my application to be successful. I have sent an email explaining this and I have not got a response. My home dynamics are not ideal. Constant quarrels. I really need this. I was wondering how it’s gonna take to get a response.
Akhona
When i try to log into intake system, it keeps saying my ID is incorrect and i can’t continue with the application. Please assist
South Point
Hi Akhona – kindly check your email for details
Wilfred msomi
I informed Slouth point in January 2020 that my daughter will ll not use a room allocated to her after i have paid a deposit. I cancelled the lease areement but up to now no refund has been paid. I have been communicating with Victor who us now ignoring my calls. I sent to him all what he required to facilitate the payment of refund but no joy. Can investigate this matter
South Point
Hi Wilfred – apologies for the unexpected delay. We are more than happy to help.
Kindly email the name of your daughter, room number & building name along with any proof of payment and documentation to admin@staysouthpoint.co.za.
Rotakala
is it true that return letter is valid for 7 days
South Point
Hi Rotakala – yes. You can reapply once expired.
Werner Griesel
Thank you for the info guys!!
Rotakala
i only received an sms clearing me to comeback but i didnot get an email and i really need confirmation letter so that i can certify it and use it as a travelling permit and i have been emailing admin concerning this but still havent sent my return letter
Asemahle
Dear south point i received your email saying i have been approved and when i click to the link it says page not found .what could be the problem ? Please help
Chanelle
Hi, I wanted to know if I could return after the given return date given by South Point or should I redo the return application to get a new return date?
South Point
Hi Chanelle – feel free to return within seven (7) days of the stipulated return date. Should you desire to return at a later stage, kindly reapply nearer to the time.
Khomotso
My fridge was cleaned (which is highly appreciated) and everything thrown out. Who can I talk to with regards to the grocery voucher?
South Point
Hi Khomotso – happy to hear you noticed our refrigerator magic. The grocery voucher is currently in its pre-launch phase. Give us a week or two to formally announce the process for claiming & using your voucher.
Olwethu
I applied for the emergency intake now when I check my status it says screening expired , what can I do ?
South Point
Hi Olwethu – kindly redo your online health screening.
Shalyne
Should i need to go back home will I be allowed to leave ?
South Point
Hi Shalyne – this would depend on Government guidelines – though South Point will not withhold you from your return.
Basani
How do I terminate my lease if I wish to no longer return to South Point and do my online learning at home ?
How much will the termination fee be if my Bursar paid full rental till November? What other documentation are required for termination of lease by bursar student?
South Point
Hi Basani – kindly email admin@staysouthpoint.co.za together with your room number and contact details. A customer service agent should be in touch.
Rotshidzwa Mphaga
My balance says R4200 but they’ve granted me access to go back to my room.
What I don’t understand is that other nsfas beneficiaries from Wits university have a zero balance but I have a balance of R4200.
Okay my main concern here is will I be able to get to res with that balance after the return document issued or will they require me to travel back to Limpopo after issuing me a return document?
South Point
Hi Rotshidzwa – kindly email admin@staysouthpoint.co.za regarding your account query. You will not need to leave once confirmed for return.
Sipho Booi
Hi, I tested at a government clinic, I tested negative but I only got that information via SMS so I dont know what to submit, the SMS?
South Point
Hi – please proceed by submitting a screenshot of the SMS and the results presented. We will thereafter be able to further consider your application.
Regards,
SP
Siyabonga Dlamini
Is everyone Guaranteed per fridge replacement if their food has been spoiled
South Point
Hi – please note, this may depend on numerous factors. Should you find that your food is spoilt and you are in need of assistance, kindly email admin@staysouthpoint.co.za.
Siyabonga Dlamini
I’m scheduled to return back to res on 15 August, which is a Saturday and offices will be closed. Can I return at an earlier date
South Point
Hi – please return on the Friday prior to the weekend mentioned, or shortly thereafter during the new work-week.
Thanks
Regards,
SP
Sipho
Hi I tested at a public clinic and got my results via sms, didn’t get a medical certificate so I don’t know how to submit.
South Point
Hi – kindly submit the notification received for consideration.
Regards,
SP
Lethu
Hi I was a student last year. I have been up and down in Jan looking for my refund for both deposit and top up. I have been trying to Log in but the alternative number is not working. I really need someone to look at the matter it is really tiring talking and sending emails to you concerning the refund.
South Point
Hi Lethu – our humble apologies for the inconvenience. We are here to assist. Kindly email admin@staysouthpoint.co.za with your new number, year of stay and building details.
Sisekelo
Hi I would like to know that if I return, and go through the screening process, it has to be during the week, between operating hours and not on Saturday for instance?
South Point
Hi Sisekelo – kindly note that our offices are closed on weekends. You would therefore need to undergo screening on weekdays.
Nokulunga
If it happens that I was at Res and had to go back home, do I need to apply again to return?
South Point
Hi Nokulunga – this would depend on the duration spent away from the building. Kindly please email admin@staysouthpoint.co.za to request assistance in resetting your return application.