JHB: IMPORTANT END-OF-YEAR SOUTHPOINT VACATE UPDATES FOR THE 2020 ACADEMIC YEAR
Please note this communication is only applicable to Johannesburg tenants.
Dear Tenant,
As we approach the end of what has been a year filled with so much uncertainty, it’s important for us to clearly communicate how the Vacate 2020 process will work this year at SouthPoint.
SouthPoint tenant will need to start coming to the SouthPoint offices from Wednesday, 18 November, in order to do formal vacates. All students who are set to complete their academic year will need to vacate their residential building by Monday, 30 November 2020.
Please note of the following key information around Vacate 2020:
- Students whose accounts are up-to-date but have not returned to residence will need to come to SouthPoint’s offices to get their vacate note and vacate the premises.
- If your account is not up to date, please contact our office to make an arrangement, then come to the office and officially vacate.
- For those that are able to make payment on or by Tuesday, 01 December, you will have until Saturday, 05 December, to come and collect your belongings.
- All belongings not collected by 05 December will be discarded and SouthPoint will not be held liable for any loss or damage to the property.
For students who are still doing assessments resulting in an extended 2020 academic calendar:
All students who still need to do assessments after our vacate date of Monday, 30 November, will need to come to SouthPoint’s offices and make arrangements with us. Please note that we will require proof from your Faculty (i.e. a letter from your university) and that your rental will need to be up-to-date.
2021 leasing updates:
Please note that our 2021 lease period will be from 15 February to 15 December 2021.
Stay Safe!
SouthPoint
(ends)
Sandile Nkuna
What should I do because I’m at home at Mpumalanga and I haven’t returned to res since I left March this year .
South Point
Hi Sandile –
If you would like to return to res, kindly visit http://intake.staysouthpoint.co.za/
To solely make arrangements to collect your belongings, kindly email admin@staysouthpoint.co.za.
Regards,
SP
Claudette
Hi I just realized that I forgot an envelope with important document inside and some other things inside my drawer at Argon house room 602 will I be able to get those back.
Siyabulela
What about students who still have exams in January 2021
South Point
Hi Siyabulela – thanks for reaching out. Kindly mail us on admin@staysouthpoint.co.za with your academic letter.
Regards,
SP
Xoliswa
Where can i check whether my account is up to date or not because I have been having a problem with my NSFAS
South Point
Hi Xoliswa – thanks for reaching out. Kindly email admin@staysouthpoint.co.za together with your account reference or room number & building name.
Regards,
SP
Busisiwe
If my last exam is on the 30th and I can only move on the second to I also need a to pay for the 2 days of December?
South Point
Hi Busisiwe – thanks for reaching out. Kindly email your proof of examination to admin@staysouthpoint.co.za for further assistance.
Regards,
SP
Kemedi
If my last exam is on the 30th nov, and I can only move on the 1st dec, do I also need to pay for that single day?
South Point
Hi Kemedi – thanks for reaching out. Kindly email proof of examination to admin@staysouthpoint.co.za for further assistance.
Regards,
SP
Tshegofatso
If I am not back at res yet can I come back and spend few last remaining days?
South Point
Hi Tshegofatso – thanks for reaching out.
Please note the return process has now concluded for your region as tenants have begun vacating. You would therefore only be able to collect your goods but not stay over.
Regards,
SP
South Point
Hi Kemedi – thanks for reaching out. Please make the necessary arrangements directly with your building administrator. Your administrator will best be able to advise.
Regards,
SP
Refentse
If you take the vacate note does it mean you have to vacate the premises immediately?
South Point
Hi Refentse – thanks for reaching out. A vacate note enables one to move out. This does not mean you would need to move out immediately but simply authorises & informs us of your departure.
Regards,
SP
Tsholofelo
Is the system back online because friday it had problems ??
South Point
Hi Tsholofelo – thanks for reaching out. We are happy to inform you that our system is back online. Apologies for any inconvenience caused.
Regards,
SP
Inga
At the moment I am not in possession of the lease agreement document it is in Eastern Cape but according to PAXII will receive the document in 7 to 9 business days from the 20th of November. So in this case what am I supposed to do
South Point
Hi Inga– thanks for reaching out.
Please approach our offices with the following in-hand:
1. Your ID card/document
2. Any existing proof of payment to your South Point account
Do note that there may be a slight delay as we may need to locate your lease agreement in our inventory. Should you have an account query, kindly email admin@staysouthpoint.co.za.
Avuyile
Is it possible for South Point to email the vacate note if I already made arrangements to have my stuff collected, not all of us will be able to return to res please note that.
South Point
Hi Avuyile – thanks for getting in touch. Kindly email admin@staysouthpoint.co.za in order to best confirm all arrangements with our ground staff.
Regards,
SP
Amanda
I just found out today that I need to pay a the 500 deposit before I could vacate and get an extension for my Jan exams. In which I was not notified that this has to be paid when I first moved in. Now with this being a very short notice and I’m NSFAS funded(which means I am financially critical) what then will happen if I can not raise the money by the 30th Nov
South Point
Hi Amanda – thanks for reaching out. Kindly email admin@staysouthpoint.co.za to log your account query.
Regards,
SP
Thato
I lost my lease agreement, what do I do? Do I need it to be able to get assistance at the south point offices? If so what can I do?
South Point
Hi Thato – thanks for reaching out.
Please approach our offices with the following in-hand:
1. Your ID card/document
2. Any existing proof of payment to your South Point account
Do note that there may be a slight delay as we may need to locate your lease agreement in our inventory. Should you have an account query, kindly email admin@staysouthpoint.co.za.
Claudette
I was told that our deposit money will be given bck to us by de end of de year when I moved in so now why would you want the remaining balance, if the money it’s going to be returned. I don’t understand.
South Point
Hi Claudette – thanks for reaching out. Kindly email admin@staysouthpoint.co.za to log your account query. Our team should be able to assist you with the desired clarity.
Regards,
SP
Ntokozo
I finish on the 30th Nov .. Is it possible to move out that weekend since its on a Monday and no one is available to fetch me
South Point
Hi Ntokozo – thanks for getting in touch. Please ensure that you obtain your vacate note via your Building Administrator prior to your desired move-out date. Once this has been obtained, you are able to move out on the date requested.
Regards,
SP
Khensane
Good day, what procedure do i need to follow to make sure i get my deposit back?
South Point
Hi Khensane – kindly complete the refund process via our Refunds Portal. Please ensure that you have your proof of banking letter, ID copy & deposit slip available to begin the process.
You can access the portal at http://refunds.spms.co.za/
Regards,
SP
Alpha
I have only paid R250 of tht R500 Contingency repairs, and I don’t have money is it possible for me to get a vacate note.
South Point
Hi Alpha – thanks for reaching out. Kindly email admin@staysouthpoint.co.za for all account queries.
Regards,
SP
Mandla Ngobese
Good day, why weren’t we notified about the R500 that is forcefully being requested in order to get a vacate note sooner? At this point, I do not have that R500 . What am I supposed to do now? It would have been easier to save up for this R500 if we knew at the beginning of the year.
South Point
Hi Mandla – thanks for reaching out. Kindly email admin@staysouthpoint.co.za for account queries. Our Admin Team should be able to best advise.
Regards,
SP
Obakeng
Can we come and get our vacation letter even on Saturday?
South Point
Hi – please note, our office hours are Monday – Friday, 08h00 – 17h00. One would therefore need to obtain their vacate note during these hours.
Regards,
SP
Nomathamsanqa
Hie .I’m an international student left in March and have not been able to return eversince.The boarders are still closed and international travel is for specific individuals.The boarders will still be closed beyond 5 December.What will happen to my belongings in this case
South Point
Hi Noma – thanks for reaching out. We have escalated your request. Our Admin Team should be in touch.
Regards,
SP
Ntando
If we didnt pay the full amount of R500 in beginning of the year, wehave to pay the remaining R250 before we vacate?
South Point
Hi Nthando – thanks for reaching out. Kindly email admin@staysouthpoint.co.za for all account queries.
Regards
SP
Inga
If I don’t have my lease document with me at the moment, and it still won’t be available on the 30th is it possible for me to obtain a vacate note?
South Point
Hi Inga – thanks for reaching out. Kindly proceed to our offices with your ID & any existing proof of payment for further assistance. Note that this may cause some delay as we may need to check/locate the lease document in our inventory.
Regards,
SP
Nomusa
Can I ask how can I be sure that my payments are up to date as I have been having problems with the bursary
South Point
Hi Nomusa – thanks for reaching out. Should your application be successful, this may be possible provided that you would be able to attend your job duties without logistically challenges & equally be able to travel to work when expected.
Regards,
SP
South Point
Hi Nomusa – thanks for reaching out. Kindly email admin@staysouthpoint.co.za for all account queries.
Regards,
SP
Saseka
Good day. I saw someone talking about getting their deposit back. What deposit is this, if I may ask? Does everyone get the deposit back or it’s a certain group of people?
South Point
Hi Saseka – thanks for reaching out. Deposit refunds can be discussed with your Building Administrator upon obtaining your vacate letter. This would depend on your return or departure from South Point and may differ based on damages or penalties charged to your account. Should you yet remain unsure, kindly email admin@staysouthpoint.co.za to log a formal account query.
Regards,
SP
Obakeng
I am in mafikeng and I can’t return to take mu belongings. my account is not up to date by one month but NSFAs is responsible for the rest of the payment.how can I return to take my belongings
South Point
Hi Obakeng – thanks for reaching out. Kindly email admin@staysouthpoint.co.za for account queries.
Regards,
SP
Kgothatso
Can I come and get the vacate letter on the same day that I’m moving out?
South Point
Hi Kgothatso – thanks for reaching out.
Please collect your vacate note prior to your move-out date. This will ensure a smooth vacate process.
Regards,
SP
Mbalzz
Will the south point offices be open tomorrow Sunday?
South Point
Hi – thanks for reaching out. Please note that our office hours were only amended for Saturday, 28 November. Regular office hours apply for all other dates.
Regards,
SP
Nosipho
Hi I left res on Saturday and I still haven’t received my deposit back,I went to the office on Wednesday and they took my banking details but I still haven’t received the money.
South Point
Hi Nosipho – thanks for reaching out. Please wait up to 14 days for your deposit refund.
Regards,
SP
Nommah
Good day
I have vacated on the 27th but I haven’t received my deposit back.
South Point
Hi Nommah – kindly note that refunds should take up to 14-days to process. You can expect your deposit refund to be released from December 15th onwards.
Regards,
SP