Stay Updated. Stay Connected.
With everything happening in the world, there is only one way to truly stay on top of things. That is, by staying connected.
South Point’s social media channels offer you the latest information regarding your building, new developments across the South Point footprint, upcoming South Point events and the latest programmes taking place in your city.
With just about everything you need to know about being a Pointer and ways to enjoy your home away from home – be sure to like, subscribe and follow.
Like our pages and you can stand a chance to win
(more details to be announced via these social media channels).
Click below to like/follow:
Zameka
I have been approved to come back but I don’t have money yet till end of the month, will that be a problem regards to the date given of today?22nd June 2020 pls help I am worried . Thank you
South Point
Hi Zameka – not a problem. Simply reapply when you are able to come back.
Asiphe
Someone called me yesterday from South point they told me that my screening what what had been expired where can I get another link? And where can I get the returning from?
South Point
Hi Asiphe – kindly apply via the onboarding portal at http://intake.staysouthpoint.co.za/
Werner Griesel
Thanks for the connection guys!! Always helpful!
Thapelo Sichogela
Hello. Can I please have my number changed on the system because I lost the phone I used to register at SP. New number: 067 832 3338
South Point
Hi Thapelo – you are able to change your number using our onboarding portal.
Asanda
Hi
I also got that massege yesterday asking “why i haven’t returned to res” but I am a second year student, I did applied when everyone was applying because of the situation at home.7
South Point
Hi Asanda – we apologise for the confusion caused by the survey. Please note that for your city, you would need to be approved by your institution’s Res Department prior to making your return application with South Point. This means that should you meet the institutional return criteria you should be eligible to apply.
Fezile
Hi. I was approved to return to res on the 20th of June but I couldn’t due to lack of funds. Do I have to reapply so that I can return in the first week of july,when I have money
Lusakhanya
I applied twice to come back to res bt I haven’t got any answers. They told me that the administrators will get back to me I’ve been waiting ever since
South Point
Hi – please ensure that you have been cleared to return by your institution’s Housing Department as custodians of your stay at South Point. Once confirmed, your institution would thereby communicate with South Point to accept your application.
Avela
I have been approved to come back on the 15 of June due to money issues I couldn’t manage to come. can I still come? May you please respond.
South Point
Hi Avela – yes, you can still return – however you would need to reapply as your application may have expired.
Avela
Hi am not yet received feedback for returning back after I had done reapplication. Any assistance please
South Point
Hi Avela – you return day has been scheduled. Please login to http://intake.staysouthpoint.co.za/ to download your confirmation letter.
Wandile
Last week I’ve been receiving calls from South Point and I was informed that I need to provide a medical certificate that proves I was tested for covid-19 in order to be back at rez. What I submitted was the Note from the Hospital saying no under 50 patients will be tested unless a person has symptoms and other rules were also given on that note, so I hope I can get my feedback as am allowed to be back or not.
South Point
Hi Wandile – please kindly consult your institution’s housing department for clearance with South Point.
Lee
Hi,
So I got this message that asked “why haven’t I returned to res?” but don’t I need a permit to get back or some sort of communication via Email with the school or South Point?
South Point
Hi – please communicate with your institution’s Res Department and obtain a permit. Submit your permit and redo screening on our onboarding portal.
wandile nongawuza
Hi, I finally got the access permit to campus from my department so can I come to South Point?
South Point
Hi Wandile – kindly apply to return-to-res via http://intake.staysouthpoint.co.za and ensure that you consult your Res Department to clear your application with South Point.
Athenkosi Vuyiseka Ngengwana
Hi
I wanna go back to Res but I haven’t i received anything that says I should go back, I did not know even get the sms that everyone received. What should I do?
South Point
Hi Athenkosi – kindly see criteria to return: https://blog.staysouthpoint.co.za/southpoint-online-applications/ should you qualify.
Andisiwe
Hi. I received a message asking why I haven’t returned to res yet and I am a first year student. What should I do? Are first years allowed to come back to res?
South Point
Hi Andisiwe – we apologise for the confusion caused by the survey. Please note that for your city, you would need to be approved by your institution’s Res Department prior to making your return application with South Point. This means that should you meet the institutional return criteria you should be eligible to apply.
Ayabulela
Hi,
I have been approved to come back but I’m still waiting for an otp and I didn’t receive any messages from SP what’s going on?
South Point
Hi Ayabulela – kindly visit http://intake.staysouthpoint.co.za to check your status and obtain your confirmation letter containing your OTP.
Asanda
Hi
I also got that massege yesterday asking “why i haven’t returned to res” but I am a second year student, I did applied when everyone was applying because of the situation at home.7
South Point
Hi Asanda – please note that for your city, you would need to be approved by your institution’s Res Department prior to making your return application with South Point. This means that should you meet the institutional return criteria you should be eligible to apply.
Bridget Masilela
Hi i have recieved an sms saying why i couldnt return to res at time but i did not receive the first permit to return to res or maybe they have sent jt to the wrong person because i replied and set my own date but i don’t know what measures to take before returing to res.
South Point
Hi Bridget – kindly complete your cleaning questionnaire online. Once done, await approval from our side.
Onele
How do you apply to come back?
South Point
Hi Onele – kindly visit http://blog.staysouthpoint.co.za/southpoint-online-applications/ to view our return-to-res process.
Luthando Lolwana
Hi, my status says that I have failed the screening process, I don’t know what led to that but I would like to know what is the further step to be taken?
This is one of the reason I haven’t returned to the premises.
South Point
Hi Luthando – kindly visit your nearest pharmacy, health practitioner or family doctor to confirm that you do not show any COVID-related symptoms. Once done, please upload your medical clearance certificate or retry after 14-days.
Mkhwinti
I want some study material that I left in my room before the lockdown. I need it for the online learning but the problem is I left my key in the Eastern Cape as I study there.is it possible for me to get it?
South Point
Hi Mkhwinti -kindly ensure that you apply via our online portal at http://intake.staysouthpoint.co.za. Once confirmed to return and you have obtained your OTP, you can consult your Building Manager, upon arrival, in order to access your room.
Luthando
Okay thank you , I will do so
Lethu
Hi there. I’ve apply ages ago to return to Res, people that I’ve shared the link with after I’ve applied have been called to return but nothing has been said with mine.
South Point
Hi Lethu – kindly be sure to upload your travel permit under ‘institutional letter’ to support your request and ensure that you have been cleared to return by Res Department.
lethu
Hi there in regards to the travel permit, I am a Mowbray student and do not know how to obtain this institutional letter/ travel permit required.
Lesego
Morning, i c hecked my application and it says my health something expired. I trued redoing it again and it doesn’t want to confirm
South Point
Hi Lesego – kindly consider using a different web browser to complete online health screening.
Samkelo
Hi, it’s possible to come over, I’ll do my fundi card coz I didn’t do it the time I was there . The problem is, I am from the village of kzn, we don’t have any fund’s office around here, and I’m using Nsfas.
South Point
Hi Samekelo – you should be able to process your payment via cellphone. Read our FAQs on the Fundi Payment process: https://blog.staysouthpoint.co.za/southpoint-faqs/
Vuyiwe
I have not been approved to come back, I didn’t receive any email or sms and yet I received an sms with a link that requires me to state my reasons for not returning at res, it had only 3 options and none of them involve not being approved. Is it possible that I have been approved?
South Point
Hi Vuyiwe – you have been approved to return. Kindly login into our onboarding portal at http://intake.staysouthpoint.co.za/ to download your confirmation letter.
lungile
so vele I cant fetch my stuff and leave, even if it takes 20 minutes max?
South Point
Hi Lungile – 20mins is enough to spread/catch COVID. Please be sure to follow the screening process and apply for return-to-res inorder to access your room.
Bonga xaki
I applied 27 June, they did not approve my application as yet.
South Point
Hi Bonga – Please note that for your city, you would need to be approved by your institution’s Res Department prior to making your return application with South Point. This means that should you meet the institutional return criteria you should be eligible to apply.
Sinoxolo Meyiwa
Hey I received an email with my return to res letter approval,so I want to know if I can come even if I don’t have letter from institution?
South Point
Hi Sinoxolo – we see that you’ve already returned. Welcome back to South Point!
Bonga
Ohk thank you
Khumo
Hey
I just stayed at south point for a few weeks before covid. Am I still expected to pay res for months I was not there ?
South Point
Hi Khumo – yes, please view our FAQs regarding rental costs during lockdown: https://blog.staysouthpoint.co.za/southpoint-faqs/
Fhulufhelo
Can i please have the email address to email wifi issues?
South Point
Hi Fhulufhelo – kindly email wifi@staysouthpoint.co.za.
Luhle vimbani
Hi I have my permit from MUT, now it is said we’re not allowed to go back to south point because it has not been disinfected. Please see to it that this matter is being attended to
South Point
Hi Luhle – we have completed the decontamination process. You should receive an SMS/email once your application is approved.
Kindly remain patient as we are currently tending to a number of applications received for your region.
Lorrah
Hi, I applied and have been approved to return on the 22nd, although, I have not returned because of personal family issues, if I still want to return would I be allowed to do so or would I have to reapply?
South Point
Hi Lorah – kindly proceed as your OTP yet remains valid.
Muzi Ntoyakhe
Hi, South point sent us links that we are to use when we receive permits from the institution but my link doesn’t want to open and allow me in. Is it possible to get a new one or something?
South Point
Hi Muzi – kindly apply for return-to-res at http://intake.staysouthpoint.co.za
Jafta
I have followed, liked and subscribed let’s wait for the winners ke
South Point
South Point salutes you!
Muzi Ntoyakhe
Hi. I just received a permit to come back to res. But the link that south point gave me to use when I receive the permit is not working. It doesn’t allow me in. What should I do?
South Point
Hi Muzi – kindly visit intake.staysouthpoint.co.za to complete your return-to-res onboarding application.
Vuyiwe
Hi, I just received my permit and it says I should have returned on the 8th of June, I filled out the survey on my reason for not returning. Do I need a new permit to return or I can use the old one? If I need a new one how can I get it?
Akhona Mpeta
Hi, how can I apply for a permit to return to res.
South Point
Hi Akhona – please check with your university of the return criteria. Should you meet this criterion and be approved to return by your housing department, South Point will approve your application made on http://intake.staysouthpoint.co.za
Rose
I’ve downloaded the south point return document several times. But it’s just blank and I can’t fill in nothing. I need to return to res.
South Point
Hi Rose – we’ve forwarded the confirmation document to you via email.
Lisa
Hi,i forgot my wifi password,how can i get it?
South Point
Hi Lisa – kindly email wifi@staysouthpoint.co.za to have your token resent.
Lesego
Hey, i havent received any response yet from Southpoint and with my second semester is starting on Monday the 13th,i need to be in my space to be productive because im not entirely happy with my performance since i was at home. There is so much stress and distraction and i just cant.
Phatheka
Hello, I have have the permit and also received a call from South Point about my returning date, I was not sure because the lecturers were still not sure when we are starting with Pathway 2. How can I change my returning date cause it says 07th August and I want to come back on the 21st of July because of the network and the situation at home I can’t study well. And my study material is at Res. Please help
South Point
Hi Phatheka – understood. Kindly bring along proof for the early return along with your OTP/Confirmation Letter on the date requested.
Rethabile
Hello, my OTP pin hasn’t expired, so I am wondering if I can still come there even if the date on the approval letter is different?
South Point
Yes, should your application remain valid.
Rethabile
I was informed by the admin people from South Point that my OTP was still active so I assume the application is still active.
Sinovuyo Malombo
I would like to come fetch my clothes, what do I need to do in order to have access to my room. I just wanna take my clothes and leave.
South Point
Hi Sinovuyo – kindly see the return-to-res process: https://www.youtube.com/watch?v=kDKFHGqG_4w
For head-lease students (SMU, CPUT, MUT & NMU) please consult your university’s housing office, prior to applying via the abovementioned process, to ensure that you are also included on the list provided by these respective institutions.
Regards,
SP
Thelma
I want to came and collect my clothes I won’t be returning to res this year due to personal reasons I have already apply to returning to res in July and I was given the date to go back but I didn’t go I have the OPT Bt I don’t know if I can use that one or has it expired?
South Point
Hi Thelma – yes, feel free to proceed with the OTP provided.
bontle
I am still waiting for my safety kit, phela I have been liking your pages. Sbwl!!!!
South Point
Hi Bontle – keep your eyes peels for some cool giveaways. We can’t wait to reveal what’s next.
Regards,
SP
Boipelo
The mi-fi token sent to me while I was not at Southpoint is not working.
South Point
Hi Boipelo – kindly email wifi@staysouthpoint.co.za for assistance by our tech support team.
shalyne
when are visitors going to be allowed. since we on level 2
South Point
Hi Shalyne – the current existing house rules yet remain valid until further notice.
Thelma
I would like to came and collect my clothes because I won’t be returning to res this year because of personal reasons I have the OPT but it’s for last month can I still use it that or….
South Point
Hi Thelma – yes, feel free to proceed with the OTP provided.
Avela
Hi if i have issues regarding connectivities(WIFI) whom do i contuct?
Thabo
Hi, so I moved in to Argon House on the 21st and when I got in to the room I found that the guy who occupied the room first, occupied the A side of the room, my side. When I submitted the inspection letter, I checked furniture and all the stuff of the B side and I found no problems and submitted the inspection letter. The thing is the window stay rail is missing on the A-side, so do I report the thing as missing? And will I be liable to pay for it even though I’m not the one who broke it?
South Point
Hi Thabo – thanks for letting us know. Please report this via the Maintenance App as you did when completing your inspection form. Should you not report it – this could be charged to your account as damages. Your Building Manager can best advise you on this should you have any further concerns, however, the job will need to have been logged first.
lwandile
So here Ive been indoors here at res safe ever since covid-19 had started, My roommate has been posting his pictures and clips on social media going parties and drinking and now this week he has decided to come back to res, I am afraid about my safety and health , how can I be sure that before he arrives he will be tested , I cant be exposed to the virus after all this time protecting myself
South Point
Hi Lwandile – thanks for letting us know. If you suspect that you or anyone in your building may have COVID-19, kindly alert the FDO’s or building manager.
Our on-boarding process ensures that all return applicants are thoroughly screened for any COVID-19-related symptoms through online-screening and physical screening upon return. For more information, kindly watch this video: https://www.youtube.com/watch?v=XPgqluxejBQ
Lebo
Hi
Now that we are in Level 2 of the lockdown and visiting family and friends is permitted, when will visitors in the residential buildings resuming?
South Point
Hi Lebo – please note, our current house rules yet remain valid until further notice. We should release a statement shortly regarding this.
Check-out this video for more details:
https://www.facebook.com/staysouthpoint/videos/319766342573180/
Amor
We’re cant study online because the building manager or whoever decided to switch off the wifi! Today is the second day without it! @Orchards in Cape Town
South Point
Hi Amor – kindly note that our WiFi/network infrastructure was affected as a result of student vandalism.
Our technicians are working on having this resolved this morning (Tuesday, 8 Sep). For further assistance from our Tech Support team kindly email wifi@staysouthpoint.co.za.
Regards,
SP
Sibusisiwe
Hi SP, as tenants, we’ve been given a set of rules to stick to due to Covid-19, but they haven’t been reviewed as the nation has been progressing to different levels under the Covid-19 restrictions. I mean we are currently in level 1 but still the curfew is 10 pm. We aren’t even allowed to bring atleast one visitor. We haven’t been addressed since the nation moved to level 3. How long will we have to wait to be addressed?
South Point
Hi Sibusisiwe,
Thanks for getting in touch. We have made adjustments accordingly. Kindly visit http://ow.ly/1bIG50BAU0f for more details.
Regards,
SP
Thakhani
I have been approved to go back to campus, as an nsfas student what is the proof of payment document for the outstanding balance?
South Point
Hi Thakhani – thanks for reaching out.
Note you have been approved for return. Kindly visit intake.staysouthpoint.co.za to download your confirmation letter.
Regards,
SP
LULAMA
HELLO. HOW CAN I CHANGE MY WIFI TOKEN PASSWORD BECAUSE IT SEEMS LIKE SOMEONE IS USING MY TOKEN PASSWORD AND I CAN`T CONNECT NOW
South Point
Hi Lulama – kindly email wifi@staysouthpoint.co.za for assistance from our technical team.
miki
I want data
South Point
Hi Miki – kindly email wifi@staysouthpoint.co.za to obtain your WiFi token.
Regards,
SP
minentle
where can I get my token to connect on wifi
South Point
Hi Minentle – kindly email wifi@staysouthpoint.co.za for assistance from our technical team.
ntombi
what does one do when the WIFI connection in her room is slow and sometimes just goes off. cannot attend zoom, live, video call, or anything of that nature. And it has been this way since February when i first moved in. it is just so frustrating and I came to realize other rooms are cool it is just here.
South Point
Hi Ntombi – this does not sound cool. Kindly email wifi@staysouthpoint.co.za for assistance by our tech-support team.
We hope to have this resolved for you shortly,
Regards
SP
Nyadzani
Hello. Does it make sense that we are allowed to go to clubs and drink… Smoke.. Etc… Go to CBD… Malls restaurants.. … Etc.. In mass populated areas… But … we are not allowed to bring in at least one visitor?? 🙄🤔🤔🤔… I mean visitors could also be screened to access and follow same regulations.
South Point
Hi Nyadzani – thanks for reaching out.
We are currently working on a statement regarding the latest Government-announcement of Level 1 Lockdown. This statement would need to be in-line with the various stakeholders concerned.
Kindly remain patient as consultation takes place in the interim. We hope to provide you with further feedback shortly.
Stay safe & stay masked up,
SP
Tholane Mabe
I’ve been approved to return to res, but I was told to firstly report to the relevant south point office but I do not know where those offices are.
South Point
Hi Tholane – thanks for getting in touch. Kindly proceed to Relyant as our administrator will be working on-site in the relevant office located at your building.
Regards,
SP
South Point
Hi Ellias – thanks for raising your concern. We are currently working on a statement regarding the latest Government-announced Level 1 Lockdown. This statement would need to be in-line with the stakeholders concerned as guided by the Department of Higher Education & Training.
Kindly remain patient as consultation takes place in the interim.
We hope to provide you with further feedback shortly.
Stay safe & stay masked up,
SP
South Point
Hi Ellias – thanks for raising your concern. We are currently working on a statement regarding the latest Government-announced Level 1 Lockdown. This statement would need to be in-line with the stakeholders concerned.
Kindly remain patient as consultation takes place in the interim.
We hope to provide you with further feedback shortly.
Stay safe & stay masked up,
SP
South Point
Hi Nyadzani – thanks for raising your concern. We are currently working on a statement regarding the latest Government-announced Level 1 Lockdown. This statement would need to be in-line with the stakeholders concerned.
Kindly remain patient as consultation takes place in the interim.
We hope to provide you with further feedback shortly.
Stay safe & stay masked up,
SP
South Point
Hi Ellias – thanks for reaching out.
We are currently working on a statement regarding the latest Government-announcement of Level 1 Lockdown. This statement would need to be in-line with the various stakeholders concerned.
Kindly remain patient as consultation takes place in the interim. We hope to provide you with further feedback shortly.
Stay safe & stay masked up,
SP
South Point
Hi Nyadzani – thanks for reaching out.
We are currently working on a statement regarding the latest Government-announcement of Level 1 Lockdown. This statement would need to be in-line with the various stakeholders concerned.
Kindly remain patient as consultation takes place in the interim. We hope to provide you with further feedback shortly.
Stay safe & stay masked up,
SP
Ryan
Level 1 has commenced when are we getting an update on allowing visitors
South Point
Hi Ryan,
Thanks for getting in touch. We have made adjustments accordingly. Kindly visit http://ow.ly/1bIG50BAU0f for more details.
Regards,
SP
Phuti Mokgehle
since level one is starting soon are u gonna allow visitors?
South Point
Hi Phuti,
Thanks for getting in touch. We have made adjustments accordingly. Kindly visit http://ow.ly/1bIG50BAU0f for more details.
Regards,
SP
lesskay
are visitors allowed now
South Point
Hi Lesskay,
Yes, we have amended our house rules accordingly. Kindly view our latest statement for details: https://blog.staysouthpoint.co.za/southpoint-updates-for-level-1-house-rules-protocols/
Regards,
SP
Siya
Hello. I just returned to res today. I wanted to ask how long does it take for fingerprints to be reactivated, security downstairs is giving me a hard time when I go out or inside my building.
South Point
Hi Siya – this should take no longer than 48 hours.
Kindly visit your Building Administrator should the matter yet persist.
Regards,
SP
Siya
Hello. I just returned to res today. I want to ask how long does it take for fingerprints to be reactivated, security downstairs is giving me a hard time when I go out or inside my building.
South Point
Hi Siya – this should be activated within 12-24 hours. Kindly visit your Building Administrator should this yet in-activate.
Regards,
SP
wamashudu
wifi is acting up on us an we always writing online tests….
South Point
Hi Wamashundu – kindly email wifi@staysouthpoint.co.za with your building name & room number for assistance from our technical team.
Regards,
SP
Asisipho
Hi, I have been approved to go back to campus, as an nsfas student what is the proof of payment document for the outstanding balance?
Sithandiwe
Hi ,Im at Geldenhuys, first floor .When i enter my my token it keeps saying invalid username or password when im trying to sign in.
South Point
Hi Sithandiwe – kindly retry logging your request. Your password has been updated. Please insert your mobile number under the passwords field.
Regards,
SP
chinky
hello, There is a problem with my door handle when I log into the south point app to report it, it says I am not permitted to use the site. please assist, thank you in advance.
South Point
Hi Chinky – kindly retry logging your request. Your password has been updated. Please insert your mobile number under the passwords field.
Regards,
SP