South Point channels to report your queries
Dear Students
It has come to our attention our student population is not necessarily aware of the various reporting channels we have provided to you to report your queries and complaints. To assist in making your lives easier and so you can receive an efficient and effective resolution to your submitted queries, we will outline the channels that can be used for the various queries.
SouthPoint Maintenance App
In the event you need to report a maintenance problem within your room or your building common areas you can only report via the South Point Maintenance App. The app was re-developed for you as the customer in mind. The new developments are as follows to name a few
- more user friendly
- you can rate the job once completed
- user only needs to log in once
- there is more information on the status of each request
- and ultimately it provides easier communication between South Point and you the user
The app also ensures the request submitted are resolved within the service SLAs (turn-around-times). Please download the app via iStore or PlayStore on your personal device. If you are unable to download the app due to space issues on your phone then you can log requests via the tablet – which can be found at the reception area of your building.
Wi-Fi
If you are experiencing Wi-Fi related issues, you need to send an email to wifi@staysouthpoint.co.za. When sending the email please included the following details in your email:
- Full Names
- ID Number
- Building name
- Room number
You will receive an email confirming your ticket has been opened, ticket has been assigned and when your ticket has been closed/resolved. Remember to rate the service you received after your ticket is closed.
Refunds
Please ensure you have uploaded all the required documents on the refunds application portal. If you have completed the above and have not received assistance please email admin@staysouthpoint.co.za in which the refunds administrator will be alerted on your query and will attend to the matter with 24 hour of your request being sent.
Customer Support Centre
If you have any further queries or concerns, please contact admin@staysouthpoint.co.za which is managed by our capable customer support agents (Please note that this email address is only monitored during standard office working hours, so there may be a delay in our response to after-hours queries). You can also call the customer support centre on 060 018 9901 during office hours.
Stay Safe
Stay South Point
Ntsako
Who is applicable to apply for a refund?
South Point
Hi Ntsako – kindly note that “refunds” refer to Deposit Refunds. This is the deposit payment made at the beginning of the rental/leasing period. As per our the leasing terms & conditions, refunds are only refundable at the end of the respective leasing period – this would be once a lease has completed its 10-month lease period.
Bongani
Are you saying that students who are using bursaries or NSFAS will not be refunded?
South Point
Hi Bongani – deposits-refunds remain in-place for bursar-funded & NSFAS-funded tenants with deposit-values credited to their account.
Lebogang
Hello , since social distancing is being implemented everywhere in the building with red taps and also since the country has moved up to level 2, Is it possible for the study rooms to open ?
South Point
Hi Lebogang – please note, our current house rules yet remain valid until further notice.
Check-out this video for more details:
https://www.facebook.com/staysouthpoint/videos/319766342573180/
Ndaedzo Munyai
Hi. Do I still have to get a permit to come back to South Point residence even now when we are in level of of national lockdown?
South Point
Hi Ndaedzo,
Kindly note that a letter of return would be required from your institution.
Mukhethwa Ramudzuli
I’m highly disappointed in South Point’s service🤧💔we reported maintance problem in my building(Geldenhuys) last month…today is the 13th and nothing has been fixed. Almost everything is not working. We are also experiencing the same issue with WiFi in almost all Braam SP buildings. We report daily but nothing is getting fixed. We are commencing with final exams next month, and your WiFi don’t work, how are we going to afford more than a GB everyday?
I rate SP and its service 0/10👎🚮
South Point
Hi Mukhethwa – sorry to hear.
Kindly be advised that the last job logged to our Maintenance App by your user account is #BRGELD0100-6-R0610A-16000 dating back to February 17th. We continue to encourage tenants to report all issues directly to the app and not via word-of-mouth or via any other means as this will ensure that we responsibly remain accountable for your service requests & assist all tenants as efficiently as possible.
Please do advise where the matter was reported to & kindly log the request via the tablet provided in the building.
For all WiFi matters, kindly contact our IT department at wifi@staysouthpoint.co.za. A ticket will be created & a service agent should be in touch.
We hope this provides the much-required clarity.
Regards,
SP
BONOLO
the year is ending and I’m aware that we should receive permits from school ,cant there be a way that south point can resolve the issue of learners who didn’t receive permit to come and fetch their clothes some of us are not returning to NMU anymore we will attending to other institution
South Point
Hi Bonolo – thanks for reaching out. Our team should be in contact to assist with your query.
Regards,
SP
Mohale Koketso
Does south point have plans to accomodate the fact that the academic year extends till january?Will we still be required to have vacated by the 30th?
South Point
Hi Mohale,
Kindly note we should issue communication during the course of the week.
Regards,
SP
Erica Gambushe
Good day
I would like to know if I can fetch my belongings at res and what is the procedure for that.
South Point
Hi Erica – thanks for reaching out.
If you would like to return to res, kindly visit http://intake.staysouthpoint.co.za/
To solely make arrangements to collect your belongings, kindly email admin@staysouthpoint.co.za.
Regards,
SP
Brittany
Hi who do you have to report noise disturbances to, because I have been kept up for four consecutive days by the people who live above me on the 9th floor at 56 Jorissen. I have reported the matter to the security countless times. I am always told that they are aware but nothing gets done.
South Point
Hi Brittany – we have escalated your concern and shall ensure our team reaches out to confirm whether there has been any change or improvement on your respective space or floor.
Kindly refer to your emails for further correspondence.
Regards
SP