South Point channels to report your queries
Dear Students
It has come to our attention our student population is not necessarily aware of the various reporting channels we have provided to you to report your queries and complaints. To assist in making your lives easier and so you can receive an efficient and effective resolution to your submitted queries, we will outline the channels that can be used for the various queries.
SouthPoint Maintenance App
In the event you need to report a maintenance problem within your room or your building common areas you can only report via the South Point Maintenance App. The app was re-developed for you as the customer in mind. The new developments are as follows to name a few
- more user friendly
- you can rate the job once completed
- user only needs to log in once
- there is more information on the status of each request
- and ultimately it provides easier communication between South Point and you the user
The app also ensures the request submitted are resolved within the service SLAs (turn-around-times). Please download the app via iStore or PlayStore on your personal device. If you are unable to download the app due to space issues on your phone then you can log requests via the tablet – which can be found at the reception area of your building.
Wi-Fi
If you are experiencing Wi-Fi related issues, you need to send an email to wifi@staysouthpoint.co.za. When sending the email please included the following details in your email:
- Full Names
- ID Number
- Building name
- Room number
You will receive an email confirming your ticket has been opened, ticket has been assigned and when your ticket has been closed/resolved. Remember to rate the service you received after your ticket is closed.
Refunds
Please ensure you have uploaded all the required documents on the refunds application portal. If you have completed the above and have not received assistance please email admin@staysouthpoint.co.za in which the refunds administrator will be alerted on your query and will attend to the matter with 24 hour of your request being sent.
Customer Support Centre
If you have any further queries or concerns, please contact admin@staysouthpoint.co.za which is managed by our capable customer support agents (Please note that this email address is only monitored during standard office working hours, so there may be a delay in our response to after-hours queries). You can also call the customer support centre on 060 018 9901 during office hours.
Stay Safe
Stay South Point
Ntsako
Who is applicable to apply for a refund?
South Point
Hi Ntsako – kindly note that “refunds” refer to Deposit Refunds. This is the deposit payment made at the beginning of the rental/leasing period. As per our the leasing terms & conditions, refunds are only refundable at the end of the respective leasing period – this would be once a lease has completed its 10-month lease period.
Bongani
Are you saying that students who are using bursaries or NSFAS will not be refunded?
South Point
Hi Bongani – deposits-refunds remain in-place for bursar-funded & NSFAS-funded tenants with deposit-values credited to their account.
Lebogang
Hello , since social distancing is being implemented everywhere in the building with red taps and also since the country has moved up to level 2, Is it possible for the study rooms to open ?
South Point
Hi Lebogang – please note, our current house rules yet remain valid until further notice.
Check-out this video for more details:
https://www.facebook.com/staysouthpoint/videos/319766342573180/